Anti-Social Behaviour (ASB)

Everyone has the right to live in a peaceful and safe neighbourhood. We know the impact anti-social behaviour (ASB) can have on your life and we take all concerns seriously.

Police officer high fiving a child
  • Eastlight residents drink coffee outside

    Here for you

    Eastlight Community Homes will be there for our residents when they need us. 

    We recognise the impact that anti-social behaviour (ASB) can have on the lives of customers and the importance of tackling it effectively. We are focused on providing an excellent level of housing management that allows you to enjoy your homes without negatively affecting others, or being negatively affected by neighbours

    This service was created in partnership with residents who had been victims of anti-social behaviour.  It outlines what you can expect from us when reporting anti-social behaviour, and how you can help us help you.

  • Eastlight staff and partners standing together in Community Solutions.

    Our partners

    We will work with the police and other organisations to tackle and prevent anti-social behaviour to ensure that you feel comfortable living in your community.

    Eastlight takes a zero tolerance approach to people causing high risk harm.

What is anti-social behaviour (ASB)?

Eastlight define Anti Social Behaviour as conduct capable of causing housing-related nuisance or annoyance to any person. 

We have a strong focus on the impact that behaviour is having on you as an individual and we will be a landlord that takes a zero tolerance approach when taking action against those who put victims at risk of harm.

We support victims of hate crime, harassment, violence and other forms of abuse. 

 

What should I do if I am experiencing ASB?

Please report all crimes such as violence, drug use / dealing, threatening and intimidating behaviour and harassment on the grounds of your race or sexuality to the police.  Your safety is of the upmost importance, try not to be afraid to report.  use 999 for emergencies and 101 if it non-urgent.

Please:

  • Take time to assess whether the situation is anti-social behaviour before reporting it to Eastlight.
  • Ask friends or family for their views.
  • Try to outline the impact the behaviour is having on your life. This could include being frightened to leave the house, your children's mental health being affected or a lack of sleep. It may also include you or you family missing work or school, having to rely on medication such as anti-depressants to cope or becoming withdrawn from friends and family. 

In most cases, talking with your neighbour calmly about your concerns can resolve many minor problems before they get out of control.

Sometimes people do not realise they are being inconsiderate and don’t mean to be. If speaking to your neighbour does not work we can offer a free independent professional mediation service.

Please contact our Customer Service Team if this is something that you feel will help.

Please respect the lifestyles of others and reasonable levels of disturbance, such as food smells, babies crying at night, DIY or people's working patterns.

How can I help when reporting ASB?

If you are reporting ASB, there are a number of steps you can take to help us progress the issue.

These include:

  • If what you are reporting is noise related, we will need you to complete diary sheets and use the mobile phone app Noise App to enable us to establish the frequency and levels
  • Please don’t assume that Eastlight can evict your neighbour in the first instance. We will work with you and our partner agencies to seek evidence, while taking a reasonable and proportionate approach to resolving the issue.
  • We kindly ask when making reports you provide us with full details of who you are and where you live. This is to ensure that we can provide you with the best support and outcome. if you wish to make an anonymous complaint and the report is of a criminal nature we will contact the police in order to investigate.
  • For a small number of high risk anti-social behaviour cases, we may need to make an application to court to seek legal remedies. If so, we would encourage victims to provide witness statements and be prepared to attend court. Eastlight will support you throughout the whole process.
What can you expect from us?
  • We will respond to your initial contact within 24 hours.
  • We will listen to your problem and complete a risk assessment with you. This will help us decide what action needs to be taken. 
  • We will be open and honest with you. If the issue is not anti-social behaviour, we will provide you with information and guidance to help you resolve it. 
  • If what you are experiencing is anti-social behaviour, we will investigate.
  • We will agree an action plan with you.
  • We will keep you updated on the case at a frequency which suits you. 
  • We will (subject to the level of risk and situation type) ask that you consider mediation to resolve low-level neighbour disputes.
  • We aim to support all victims, while taking a strong stance against proven high risk perpetrators.
  • We will work closely with the police, local councils and, where necessary, specialist organisations to help seek resolutions.
What is a Community Trigger and how does it work?

If you have reported an ASB incident three or more times within a six month period to any agency you can activate the Community Trigger (also known as ASB Case Review) through your Local Authority. 

This has been designed to give you, the victim, the right to demand that agencies deal with persistent anti-social behaviour.

We are committed to working alongside you and our partners to understand when failures happen and will always engage with the relevant local authority when requested to do so.

Who to contact for help

If you are feeling threatened or intimidated, you must call the police. For non-emergencies call 101 – for emergencies, call 999.

The environmental health department of your Local Authority must investigate and take action where noise levels are above statutory limits.  Contact your local council if persistent noise nuisance is affecting you.

You can report ASB 24 hours a day via the form below or by calling

0330 128 0330.

Reporting anti-social behaviour form

Your details

Details of the person/s causing the problem

Please give details about the nature of the incidents and be as specific as possible: