Executive Management Team

Emma Palmer New

Emma Palmer

Chief Executive

Emma Palmer is driven by making a difference to the lives of communities across the East of England, which is why she has been able to lead Eastlight Community Homes to be a trailblazing organisation that is truly accountable to its customers.

Having been Chief Executive of community gateway Greenfields Community Housing before it merged with Colne Housing to become Eastlight in July 2020, Emma knows how to work with her team, customers and communities to create better places to live and work.

Emma began her career as a housing apprentice at Suffolk Heritage Housing Association, and has worked in a range of housing associations and local authorities in the South, East and London, including Moat, Estuary, East Thames, and Ipswich Borough Council. 

Before becoming a housing association Chief Executive, Emma was a member of Flagship Group’s Executive Team for more than a decade, holding roles including Chief Executive of its wholly-owned subsidiary RFT Service Ltd, and Executive Director of Customer Services.

Emma is a Fellow of the Chartered Institute of Housing, and a leading advocate for improving the disability experience for colleagues and customers. She is Vice Chair for BuildEast, and engages with housing providers across the country through Eastlight’s partnership with national disability organisation Purple.

David Hall (1)

David Hall

Executive Director, Resources

David has executive responsibility for business planning, funding, ICT, risk, governance, audit, cashflow, income management and regulatory compliance. 

He is Chair of our Business Change Board and Eastlight’s Company Secretary.

Previously, David was Finance and Resources Director at Greenfields Community Housing for 13 years.

He trained as a chartered accountant with KPMG, before moving into the social housing sector in 1998.

He was Director of Finance at Havebury Housing Partnership and Assistant Director of Finance at Flagship Housing Group.

Dan Jones (2)

Dan Jones

Executive Director, Operations

Dan has executive responsibility for business improvement, sustainability, and operational governance.

He joined Eastlight in September 2020, having held executive roles in housing, most recently as Executive Director of Integration at Metropolitan Thames Valley. 

His previous experience was in the private retail sector where his focus was on operational improvement, performance analytics and customer insight.

Dan has a Masters in Biochemistry from Oxford University and an MBA from Harvard Business School.

Sharon Ault (1)

Sharon Ault

Executive Director, People and Business Services

Sharon has executive responsibility for ICT, organisational development and our people. 

Her leadership experience spans the public, private and not-for-profit sectors.

Sharon held similar roles in housing at Optivo and Guinness Care before joining Greenfields Community Housing in 2019.

Investing in our people to deliver excellent customer service and embracing diversity and inclusion are at the heart of Sharon’s work.

Jane Goodley

Jane Goodley

Executive Director, Customer Services

Jane has executive responsibility for service delivery including repairs and maintenance, asset management, estate services, customers services, tenancy management, lettings and tenancy sustainment.

Jane joined Eastlight in November 2021 and has always worked in the sector.  Her previous roles include Resident Services Director at London & Quadrant, and Director of Operations at East Thames. 

Jane is also an Audit & Risk Committee member at Local Space Housing Association and is passionate about delivering excellent customer services.

Directors

Andrew Hull

Andrew Hull

Development Director

Andrew heads up the delivery of Eastlight’s new homes programme and leads our development team, bringing to bear his experience in both affordable housing and commercial property.

Having established his career in the affordable housing sector – working for Moat, Circle Housing (now part of Clarion Housing Association) and Thrive Homes – Andrew set up his own development consultancy, which he ran for six years before joining Greenfields Community Housing.

During his time at the helm of his own business, Andrew worked on many different types of development projects, from housing to healthcare, hotels to transport hubs. His wide-ranging experience means that Eastlight is able to grow in an increasingly diverse and competitive development environment.

Andrew’s role means he is often at the forefront of building positive relationships with stakeholders across the East of England, enabling Eastlight to deliver the homes that meet the needs of communities in Essex, Suffolk, Norfolk and beyond.

A passionate mental health advocate, Andrew works hard to make sure that members of his team and colleagues across Eastlight have access to the resources and support they need to look after their wellbeing.

Tracey Wright

Tracy Wright

People Director

Tracy has responsibility for directing our People Team, which includes human resources, learning and development, equality, diversity and inclusion, facilities and health & safety.

With more than 30 years people experience in sectors including care, learning disability support, sales, marketing, manufacturing and financial services, she has provided people leadership and management within organisations operating in UK and overseas.

Tracy has provided strategic and operational support on the people impact of mergers and acquisitions and change programmes.

An advocate of employee and customer engagement, Tracy achieved her Master degree and fellowship of the Chartered Institute of Personnel and Development focusing on this topic and is keen to encourage and remind all of our people, that every interaction with a colleague and customer, is an opportunity to improve and strengthen their engagement with Eastlight.

Charlotte Todd

Charlotte Todd

Property Director

Charlotte is responsible for asset management and investment.

This includes fire safety, compliance and our repairs and maintenance service which is delivered inhouse by our Home Solutions Team.

She has extensive experience in housing management and property services and is currently completing her Chartered Membership of the Royal Institute of Surveyors (RICS).

James Green (1)

James Green

Community Investment Director

James is responsible for empowering communities to be the best they can be.

He leads our Community Investment Team and is responsible for our innovative Community Empowerment Strategy.

He took up this new role at Eastlight in 2020 after driving innovation and sector wide collaboration as Futures Programme Director at the National Housing Federation (NHF).

Uzair Khan (1)

Uzair Khan

Finance Director

Uzair has extensive experience in the housing sector having worked at Optivo for six years in different capacities and Hastoe for a few months.

His expertise lies in financial and management accounting.

Prior to Housing, Uzair worked in the private healthcare sector. 

Uzair is a qualified Chartered Certified Accountant, father of two, a keen cyclist and badminton enthusiast.

Barbara Marsh

Barbara Marsh

Housing Services Director

Barbara is responsible for tenancy management and customer service at Eastlight.

She has worked in the housing sector for 12 years, most recently as Head of Neighbourhoods (Essex) at Moat homes and as an Assistant Director at L&Q.

Prior to working in housing, she worked in the charity sector for a number of years, primarily in fundraising.

A passionate advocate for the voice of residents Barbara, is focussed on ensuring that the customer voice is central to service development and delivery.

Jon Milne

Jon Milne

Technology Director

Jon began his career in the civil service where he held a wide variety of roles and responsibilities before eventually moving onto IT support services.

He then went on to work for a dot com company, one of the world’s largest consultancies, and then onto Janes - a professional service company specialising in defence and geo security.

Following their acquisition by an American based multinational IHS Marke) he ran a global team of IT specialists working across 14 countries and providing end user computing support to around 14,000 colleagues in 33 countries.

He joined Eastlight's legacy organisation Greenfields after a short career break.

Jodie Sherwood

Jodie Sherwood

Change and Transformation Director

Jodie is responsible for change and transformation and has worked in the housing sector for more than 13 years.

She is an expert in business change having held similar roles at Saffron Housing Trust and East Thames and previously worked in several housing management roles at Family Mosaic -now part of Peabody Housing Association.

Jodie has extensive experience of change and delivering continuous improvement in housing and believes change should be people powered, delivered in collaboration by residents and colleagues alike.  She is a passionate advocate of coaching and mentoring in the workplace, having participated in a number of related programmes.  

Matt Tapp

Matt Tapp

Communications and External Affairs Director

Matt has responsibility for directing all internal and external communications activities.

A former journalist, he spent 30 years directing communications for police forces in the UK and overseas,  managing the communications response to numerous high profile major incidents and developing marketing campaigns to combat crime and to keep people safe from harm.

As a consultant, he has advised public and private sector bodies on strategic communications activities, lectured and trained extensively in the UK and overseas, and has produced several award-winning films.