Executive Management Team
Emma Palmer is driven by making a difference to the lives of communities across the East of England, which is why she has been able to lead Eastlight Community Homes to be a trailblazing organisation that is truly accountable to its customers.
Having been Chief Executive of community gateway Greenfields Community Housing before it merged with Colne Housing to become Eastlight in July 2020, Emma knows how to work with her team, customers and communities to create better places to live and work.
Emma began her career as a housing apprentice at Suffolk Heritage Housing Association, and has worked in a range of housing associations and local authorities in the South, East and London, including Moat, Estuary, East Thames, and Ipswich Borough Council.
Before becoming a housing association Chief Executive, Emma was a member of Flagship Group’s Executive Team for more than a decade, holding roles including Chief Executive of its wholly-owned subsidiary RFT Service Ltd, and Executive Director of Customer Services.
Emma is a Fellow of the Chartered Institute of Housing, and a leading advocate for improving the disability experience for colleagues and customers. She is Vice Chair for BuildEast, and engages with housing providers across the country through Eastlight’s partnership with national disability organisation Purple.
Executive Director, Resources
David has executive responsibility for business planning, funding, ICT, risk, governance, audit, cashflow, income management and regulatory compliance.
He is Chair of our Business Change Board and Eastlight’s Company Secretary.
Previously, David was Finance and Resources Director at Greenfields Community Housing for 13 years.
He trained as a chartered accountant with KPMG, before moving into the social housing sector in 1998.
He was Director of Finance at Havebury Housing Partnership and Assistant Director of Finance at Flagship Housing Group.
Executive Director, Operations
Dan has executive responsibility for business improvement, sustainability, and operational governance.
He joined Eastlight in September 2020, having held executive roles in housing, most recently as Executive Director of Integration at Metropolitan Thames Valley.
His previous experience was in the private retail sector where his focus was on operational improvement, performance analytics and customer insight.
Dan has a Masters in Biochemistry from Oxford University and an MBA from Harvard Business School.
Executive Director, People, Communities and Communications
Sharon has executive responsibility for community investment, organisational development and our people. She also also heads our corporate communications function.
Her leadership experience spans the public, private and not-for-profit sectors.
Sharon held similar roles in housing at Optivo and Guinness Care before joining Greenfields Community Housing in 2019.
Investing in our people to deliver excellent customer service and embracing diversity and inclusion are at the heart of Sharon’s work.
Executive Director, Customer Services
Jane has executive responsibility for service delivery including repairs and maintenance, asset management, estate services, customers services, tenancy management, lettings and tenancy sustainment.
Jane joined Eastlight in November 2021 and has always worked in the sector. Her previous roles include Resident Services Director at London & Quadrant, and Director of Operations at East Thames.
Jane is also an Audit & Risk Committee member at Local Space Housing Association and is passionate about delivering excellent customer services.
Andrew heads up the delivery of Eastlight’s new homes programme and leads our development team, bringing to bear his experience in both affordable housing and commercial property.
Having established his career in the affordable housing sector – working for Moat, Circle Housing (now part of Clarion Housing Association) and Thrive Homes – Andrew set up his own development consultancy, which he ran for six years before joining Greenfields Community Housing.
During his time at the helm of his own business, Andrew worked on many different types of development projects, from housing to healthcare, hotels to transport hubs. His wide-ranging experience means that Eastlight is able to grow in an increasingly diverse and competitive development environment.
Andrew’s role means he is often at the forefront of building positive relationships with stakeholders across the East of England, enabling Eastlight to deliver the homes that meet the needs of communities in Essex, Suffolk, Norfolk and beyond.
A passionate mental health advocate, Andrew works hard to make sure that members of his team and colleagues across Eastlight have access to the resources and support they need to look after their wellbeing.
Charlotte is responsible for asset management and investment.
This includes fire safety, compliance and our repairs and maintenance service which is delivered inhouse by our Home Solutions Team.
She has extensive experience in housing management and property services and is currently completing her Chartered Membership of the Royal Institute of Surveyors (RICS).
Community Investment Director
James is responsible for empowering communities to be the best they can be.
He leads our Community Investment Team and is responsible for our innovative Community Empowerment Strategy.
He took up this new role at Eastlight in 2020 after driving innovation and sector wide collaboration as Futures Programme Director at the National Housing Federation (NHF).
Jane has worked within the housing sector, mainly in London and the SouthEast, for more than 20 years - starting off as a Committee Clerk for West Kent Housing Association.
After the birth of her daughter, she moved up North to Derbyshire and was most recently the Governance, Risk and Assurance Lead for One Manchester Limited - a Registered Provider based in Hulme.
Jane has also worked in Formula 1, freelanced as a Governance consultant and led on governance for a national infrastructure project, in her capacity as Head of Governance & Business Administration for a Toshiba UK subsidiary.