Damp and mould

If you are experiencing damp and mould, then please contact us. As your landlord, it is our responsibility to ensure you are safe in your home.

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    Your Damp and Mould Service

    As your landlord, it is our responsibility to ensure you are safe in your home. If you are experiencing damp and mould, please contact us. 

    We recognise damp and mould is a big issue for many residents. We have created a new Healthy Homes Team to support you to manage it.  

    When they visit, they will check the levels of damp, moisture and humidity in your home before cleaning affected areas. 

    They will complete minor repairs and book any they cannot do on the spot. 

    If you struggling to afford heating your home, they will refer you to our Tenancy Sustainment Team, who will help you get the support you need. 

    To find out more about Eastlight’s damp and mould service, please watch this video:

Video: damp and mould support

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4.59 minutes

How to manage damp and mould

There are several causes of damp and mould. Sometimes, it can be difficult to diagnose. 

Penetrating damp is caused by a defect in your home. Potential causes include a leak in the roof, a faulty window or guttering issues. When this happens, we will find the cause and repair it. 

Damp can sometimes be caused by plumbing issues, such as bathroom or sink leaks, which we will repair. 

It can also be caused by a build-up of condensation in your home – when warm air comes into contact with a cold surface. 

When this happens, there are simple steps you can take to reduce the likelihood of mould and condensation building up in your home:


Opening windows, even if only for a short amount of time a day when it’s cold.

Curtains and trickle vents

Keep your curtains open during the day to let sunlight in and remember to keep your trickle vents open and clear of any blockages.

Doors and extractor fans

Closing doors and using extractor fans when cooking or showering. 

Lids on pots

Using lids on pots when cooking, as this helps to reduce steam moisture in the air.


When drying clothes in doors, it’s best to use a clothes horse in your bathroom.

Shut the door and either turn the extractor fan on or keep your window open. 


Where condensation appears, use mould and mildew spray on affected walls and wipe it off windows and other surfaces. 


Keeping the area around radiators and other heaters clear so they can heat the entire room. 


f you can, heat your home at a consistent lower temperature, between 16 and 21 degrees Celsius, is best. This reduces the chance of condensation building up. If you cannot afford to do this, please contact us to speak to our Tenancy Sustainment Team for support.

Report damp and mould

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