My Rent

We want you to pay your rent in whichever way suits you best. There are a number of options below so you can choose your preferred method.

A smiling woman makes a phone call while using her computer

Ways to pay:

Online
  • MyEastlight- this is available for former Greenfields Community Housing residents but will be open to all soon
  • The Allpay website or app – you will need your 19-digit swipe card reference
Phone
  • Call 0330 041 6497 – you will need your 19-digit swipe card reference or a credit or debit card
In person
  • At the Post Office
  • Via Pay Point. Any store with a Pay Point sign will accept a cash payment. You will need your swipe card.
Through your bank
  • Direct Debit
  • Standing Order 
  • Please contact us for our bank details if you wish to set up a Direct Debit or Standing Order.
  • A woman with a credit card looks over bills she has been sent

    We're here to help

    Our team can help you with a range of issues in relation to your rent if you are having difficulty paying your rent or need help claiming the benefits you are entitled to.

    Contact us in the first instance by calling us on 0330 128 0330 (local rate) or emailing customer.services@eastlighthomes.co.uk.

    There are a number of reasons why you could get into rent debt. If this happens to you, whatever the reason, please contact us straight away.

    Our Income Team will offer advice and support to help you to pay off your debt. 

    Please don’t ignore any advice given or attempts to contact you, as getting into rent debt is a breach of your tenancy agreement with us. It is important that you are open and honest with us, so that we can agree a suitable payment plan together.