My Rent

Each year we review your rent and charges and write to you outlining any changes. Confirmation of your rent for 2022 will be sent to you at the beginning of March. You can find a list of frequently asked questions below. Please contact us if you have any further questions.

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Residents who claim Universal Credit

If you claim Universal Credit, you need to logo onto your claim and update the changes to your rent from April 4 2022, is to ensure you will be paid correctly for the new financial year.

If you are having any difficulties in doing this, or would like some support, then please contact us.

Contact Us

I'm an Eastlight tenant. How much has my rent gone up by?

From 4 April 2022, your rent will increase by 4.1 %. You will receive your rent letter with full details of your new rent from the beginning of March.

If you’re worried that you will not be able to pay the rent, then we offer a range of support including financial advice, and a service which ensures you receive the benefits you’re entitled to.

Simply email us or call 0330 128 0330.

I’m an Eastlight shared owner. How much has my rent gone up by?

Your rent will increase according to your tenancy or lease agreement.

If your tenancy or lease agreement is based on Retail Price Index (RPI) your rent will increase by 8%. 

You will receive your rent letter with full details of your new rent from the beginning of March, if applicable.

If you’re worried that you will not be able to pay the rent, then we offer a range of support including financial advice, and a service which ensures you receive the benefits you’re entitled to.

Simply email us or call 0330 128 0330.

How do you decide what the increase will be?

The increase is set in accordance with Government policy. For rented properties, this is Consumer Price Index (CPI) as at September 2021 plus 1%.

For shared ownership properties, it is in accordance with your tenancy or lease agreement with Eastlight.

For more detailed information please refer to these documents:

How Your Rent Is Calculated - Tenancies

How Your Rent Is Calculated – Shared Ownership

Why has my rent gone up?

Every year inflation and the cost of providing services such as repairs and maintenance changes. Some of your rent increase covers this. The rest will go towards our investment plans, including new services and improvements to your homes.

This includes replacing approximately 475 heating systems, 185 bathrooms, 225 kitchens and 900 front doors.

We plan to carry out 150 rewires and spend £570,000 on aids and adaptations to help you stay independent in your home. We also plan to invest more than £1.5m in our communities and build approximately 600 new homes in our districts for those who need them.

I pay service charges. Are these affected?

You will receive information about your service charges in your rent letter.

They are intended to cover the cost of providing these services, and Eastlight does not make a profit on them.

How are my service charges calculated?

If you are charged a social rent or are a shared owner, service charges are set at a level to recover the actual cost incurred in providing the service(s) for your home.

Any increases have been limited to a maximum of RPI (Retail Price Index) plus £5 per week in total. If you are charged an affordable rent, service charges are included and increased in line with your rent.

Eastlight does not make a profit on service charges.  

Is anyone consulted about these changes?

Eastlight's Board has considered and supported the decision.

I receive Housing Benefit, what should I do?

If your Housing Benefit is paid directly to Eastlight (as of February 2022) we will notify your local authority of the new charges.

If your Housing Benefit is paid directly to you or you have only recently requested for it to be paid to us, you will need to supply a copy of your increase letter to them.

I receive Universal Credit, what should I do?

You must logon to your journal on or after 4 April 2022 and update the housing costs element with figures from the Appendix at the end of your rent increase letter.

Please do not update your journal with these changes before this date as they will be rejected

I pay by Direct Debit – what happens next?

You will receive a separate letter regarding your rent Direct Debits.

We will recalculate your payment, and Allpay will write to you to confirm the amount.

I pay monthly. How much should I pay?

If you require assistance with calculating your new monthly payments, please call 0330 128 0330 and ask to speak to the Income Team.

I pay by standing order – will my payments change automatically?

You will need to advise your bank to amend your payments to cover the change in your charges.

We cannot change this for you as we do not have access to your bank account.

My increase letter contains Form 4, why has this been included?

When we increase your rent, we are required by law to send this form as part of the notification process for your tenancy.

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    We're here to help

    Having difficulty paying your rent or need help claiming the benefits you are entitled to?

    Call us on 0330 128 0330 (local rate) or email us.

    There are a number of reasons why you could get into rent debt. If this happens to you, whatever the reason, please contact us straight away.

    Our Income Team will offer advice and support to help you to pay off your debt. 

    Please don’t ignore any advice given or attempts to contact you, as getting into rent debt is a breach of your tenancy agreement with us. It is important that you are open and honest with us, so that we can agree a suitable payment plan together.

Ways To Pay

We want you to pay your rent in whichever way suits you best. There are a number of options below so you can choose your preferred method.

Online
  • MyEastlight - this is available for former Greenfields residents and will be accessible for all residents soon
  • The Allpay website or app – you will need your 19-digit swipe card reference
Phone
  • Call 0330 041 6497 – you will need your 19-digit swipe card reference or a credit or debit card
In person
  • At the Post Office - you will need your swipe card.
  • Via Pay Point. Any store with a Pay Point sign will accept a cash payment. You will need your swipe card.
Through your bank
  • Direct Debit
  • Standing Order 
  • Please contact us for our bank details if you wish to set up a Direct Debit or Standing Order.