Information requests

We take your privacy and security very seriously. We manage information we hold in line with the UK General Data Protection Regulations. This page outlines your rights to access the information we hold.

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Your rights to information

UK General Data Protection Regulation (UKGDPR)

We are registered under the UKGDPR to hold information about you. This may include your name and address, contact details and other information relating to your tenancy. We will hold your data securely and information will only be provided to people who need it to do their job.

If you wish to have a copy of information we hold about you, please complete our Data Subject Access Request Form which is located under the ‘Supporting Documents’ section on this page or contact us at We will then have 30 calendar days to investigate your request and respond to you.

Freedom of Information

The Freedom of Information Act 2000 creates a public “right of access” to information held by public authorities. Although housing providers are not considered to be public authorities, when our legacy organisation Greenfields Community Housing was created we agreed with Braintree District Council, that we would provide information in response to Freedom of Information requests made by members of our community.

Our Publication Scheme sets out the information we make routinely available, such as policies and strategies, minutes of meetings, annual reports, performance data and financial information.

If you wish to make a Freedom of Information Request, please get in touch with us with the information required.  We will then assess your request and determine which information can be shared. Once your request is received, we have a maximum of 20 working days to investigate your request and respond to you.

For more information or assistance with data protection, please email