Use your new My Eastlight portal to book or change a non-urgent repair appointment (please call us on 0330 128 0330 for emergency repairs); check your rent balance or make a payment; send us a compliment or a complaint; and much more!
Satisfaction scores taken from our Tenant Satisfaction Measures 2025/26
2024/25 score: 72.7%
75.5%
I'm satisfied with Eastlight overall
Last Updated: 10 July 2026
2024/25 score: 77%
80%
I'm satisfied with repairs
Last Updated: 10 July 2026
2024/25 score: 33%
41.9%
I'm satisfied with complaints handling
Last Updated: 10 July 2026
This is our long-term promise to put your views at the heart of decision-making.
Through the Eastlight Community Gateway Circle, we hope to bring people together for activities that boost accountability, transparency, communication and inclusion, so your voice doesn’t just get heard, it drives real change.
We've launched our brand-new Resident Events Calendar so you can find out what's happening in your area. Whether it's local events with your Neighbourhood Leads and Eastlight Resident Group activities or opportunities to get involved through the Resident Members Charter, we hope there's something for everyone.
Join us for our upcoming grounds maintenance scrutiny event to where you'll hear about how the service operates through presentations from staff, review resident feedback and other evidence, discuss what works well and what could be improved, and help develop recommendations for Eastlight to consider. Eastlight will also respond to recommendations on the day.
It's getting hot out there! See the repairs you're responsible for, how we're improving services, tell us what you need from us in our new survey and read real-life stories about residents.
This special neighbourhood edition shines a spotlight on My Eastlight Team, showing you which regions our teams cover and who your Neighbourhood Leads are, so you know who to contact when you need us.
Our Eastlight House office in Braintree provides a safe, secure place for you to report and seek support where needed.
