Join our Complaints Learning Panel

We're looking for 10 residents to help us review what complaints are telling us, challenge our thinking, and make sure we use what we learn to make real improvements.

You don't need any previous experience to get involved. We'll provide all the information and support you need, and we'd love to hear from residents with a range of different experiences of Eastlight services.

Find out more and sign up here

Eastlight residents and staff gathered around a table for our Complex Repairs scrutiny workshop in January 2026.

Have you received a scam call?

We've been made aware of scam callers pretending to be from a company called "Housing Solutions" and asking residents about repairs in their home.

These calls are not from Eastlight. Please don't share any personal information if you receive a call.

If you're not sure whether a call is genuine, hang up and call us on 0330 128 0330. We'll be able to check whether a member of our team has tried to contact you.

Thank you to the residents who have reported this scam and helped us make others aware.

Manage your home on-the-go with My Eastlight

Use your new My Eastlight portal to book or change a non-urgent repair appointment (please call us on 0330 128 0330 for emergency repairs); check your rent balance or make a payment; send us a compliment or a complaint; and much more!

Two hands are holding a mobile phone which shows the My Eastlight portal.

How we're performing

Satisfaction scores taken from our Tenant Satisfaction Measures 2025/26

2024/25 score: 72.7%

75.5%

I'm satisfied with Eastlight overall

Last Updated: 10 July 2026

2024/25 score: 77%

80%

I'm satisfied with repairs

Last Updated: 10 July 2026

2024/25 score: 33%

41.9%

I'm satisfied with complaints handling

Last Updated: 10 July 2026

The Resident Members Charter

This is our long-term promise to put your views at the heart of decision-making.

Through the Eastlight Community Gateway Circle, we hope to bring people together for activities that boost accountability, transparency, communication and inclusion, so your voice doesn’t just get heard, it drives real change.

Get involved here

Find an event near you!

We've launched our brand-new Resident Events Calendar so you can find out what's happening in your area. Whether it's local events with your Neighbourhood Leads and Eastlight Resident Group activities or opportunities to get involved through the Resident Members Charter, we hope there's something for everyone.

Click here to view the calendar