We worked closely with a group of involved residents to shape this year's report. Taking their feedback on boar, we've streamlined the information we share so it reflects what you want to know the most about.
This includes a more in-depth webpage, a short summary booklet and a highlights video celebrating this year’s achievements.
Use your new My Eastlight portal to book or change a non-urgent repair appointment (please call us on 0330 128 0330 for emergency repairs); check your rent balance or make a payment; send us a compliment or a complaint; and much more!
Satisfaction scores taken from our Tenant Satisfaction Measures 2025/26
2024/25 score: 72.7%
75.5%
I'm satisfied with Eastlight overall
Last Updated: 10 July 2026
2024/25 score: 77%
80%
I'm satisfied with repairs
Last Updated: 10 July 2026
2024/25 score: 33%
41.9%
I'm satisfied with complaints handling
Last Updated: 10 July 2026
This is our long-term promise to put your views at the heart of decision-making.
Through the Eastlight Community Gateway Circle, we hope to bring people together for activities that boost accountability, transparency, communication and inclusion, so your voice doesn’t just get heard, it drives real change.
We've launched our brand-new Resident Events Calendar so you can find out what's happening in your area. Whether it's local events with your Neighbourhood Leads and Eastlight Resident Group activities or opportunities to get involved through the Resident Members Charter, we hope there's something for everyone.
We’re creating a new Customer Strategy that will shape how Eastlight delivers your services and works with residents over the next five years. But before we make any decisions, we want to hear from you.
