How resident feedback is improving service charges
Our recent service charge scrutiny group reviewed how service charges are communicated, calculated and explained.
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Do it all through My Eastlight portal
- Book or change non-urgent repair appointments
- Check your rent balance or make a payment
- Report damp and mould
- Report anti-social behaviour
- Send us a compliment or a complaint
- Update your details.
Your services, closer to home!
Every resident now has a dedicated Neighbourhood Team. They understand your home and community, and are ready to help with day-today queries, repairs, tenancy questions and issues in your local area.
Backed by specialist services, your Eastlight Team offers quicker responses, clearer communication and more support for you and your neighbourhoods.
You’ll see your Neighbourhood Leads out and about, working with you to make your community a better place to live.
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Sign up to become a Resident Member!
When you become a Member, you’ll get your own card, with regular updates about ways to share your ideas, join activities and influence the services you use every day.
Latest news
Read our latest Customer Voice Report!
See how your feedback is driving real improvements to repairs, communication and local support across Eastlight.
Delivered straight to your door: Shine Magazine Neighbourhood Special
This special neighbourhood edition shines a spotlight on My Eastlight Team, showing you which regions our teams cover and who your Neighbourhood Leads are, so you know who to contact when you need us.
We're a Hate Crime Reporting Centre
Our Eastlight House office in Braintree provides a safe, secure place for you to report and seek support where needed.
