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What we do
Eastlight Community Homes Limited is a vibrant, resident-led housing association for the East of England.
We own and look after 14,500 homes across a healthy mix of social rent, affordable rent and shared ownership. We have ambitious plans to build many new sustainable homes to help tackle the demand for truly affordable housing.
We care about the health and wellbeing of our residents by ensuring they have access to high-quality, safe homes and neighbourhoods.
People who live in our homes pay rents and charges that are less than the market rate. We reinvest every £1 and use our strong finances to fund new housing projects, enhance the quality of our existing homes and improve the range of services we offer.
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How we do it
Our trailblazing approach means we work side-by-side with residents. We listen to what matters to them and use their views to improve our services.
We are passionate about local people having the power to drive positive change. Our community empowerment programmes, All In and the Resident Academy, have enabled the skills and confidence residents need to solve the biggest issues that matter to them.
By embracing regional and national partnerships, we can benefit our communities and create solutions to shared strategic challenges.
Are you a resident that wants to get involved at Eastlight? Click the link below to find out what opportunities are available to you.
Our Strategy
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Corporate Strategy
Our Corporate Strategy 2024-2027 outlines how we're moving forward and further developing our services to meet the growing, ever-changing needs of our residents.
It shares how we will invest in the places our customers live, build and leverage our data to support longer-term performance, and achieve our Net Zero and sustainability goals at pace.
We look forward to meeting our three-year corporate objectives and being a responsible organisation that continues to increase satisfaction amongst its residents and communities.
Our Principles
Within our Corporate Strategy are seven key principles we've shaped with residents that will guide our work and investment decisions. We know these matter to our customers, and they will be used to underpin our future work and to benchmark our continued success. Watch our residents speak about each of the seven principles in the video below, or read more about them lower down on this page.
4:00 YouTube
We are resident-led
Our residents have input at all levels of our organisation. They are treated with fairness and respect, and their views are listened to and actively shape our services.
We focus on our core purpose
We are a regulatory compliant organisation that ensures our residents live in high-quality, safe, decent and well-maintained homes and neighbourhoods.
We are place-based
We play our part in creating neighbourhoods and communities where people feel proud to live.
We are sustainable
We care about our environment and we operate in an increasingly sustainable way, reducing the environmental impact of building, maintaining and living in our homes.
We develop partnerships
We understand that we can achieve better outcomes for our residents by working with other organisations that share our strategic priorities.
We lean on sound data and technology
By embracing data and digital transformation, we can become a more efficient organisation and provide the services that suit our residents' needs.
We are financially resilient
We are financially strong, which means our residents, teams and partners are confident in our ongoing ability to meet our commitments and deliver against our strategy.
Our Values
We set high standards and take on new opportunities with focus, determination and enthusiasm.
We value and encourage different perspectives and honest, respectful interactions.
A great team is a diverse team: one where people bring a range of perspectives and strengths that we recognise and use.
Residents have a genuine stake in Eastlight, and we embrace their ideas to help us deliver excellent services.
We are accountable for ourselves, our work and, most importantly, for the quality of service we provide to our residents.
Annual General Meeting
Eastlight residents have the opportunity to become shareholders and are entitled to vote at our Annual General Meeting (AGM) each September and any Special General Meetings.
Their vote is required for rule changes and the appointment of Board Members and auditors.
