• Members of the Customer Influence Committee

    Customer Influence Committee

    Our Customer Influence Committee, formed in May 2021, is part of our governance structure accountable to our Board.

    It oversees and supports the Board so that the Eastlight residents influence decision-making.

    By using insight and data and reflecting a wide variety of resident views, the committee directly connects customer voice to the top of our organisation.

    The Committee is made up of between six and 10 customers appointed by the Board. They are remunerated.

Customer Influence Committee chairman Michelle Baker

What matters to our customers is what matters to Eastlight. We want to ensure customers have a say in the services that affect them

- Michelle Baker, Chair, Customer Influence Committee
Michelle Baker (3)

Michelle Baker

Chair Michelle is an accountant from Braintree

Marlene Carter (1)

Marlene Carter

Marlene is a retired PA living in Tiptree

Steve Blows (1)

Steve Blows

Steve Blows is retired after a full and varied career and lives in Halstead.

Paul Hocker (1)

Paul Hocker

Paul, the director of a children’s charity, lives in Wivenhoe

Customer Influence Commitee member Michael Gooderham

Michael Gooderham

Michael is a service engineer from Hatfield Peverel

Customer Influence Committee member Joanne Farmer

Joanne Farmer

Joanne is a nurse living in Braintree

Why get involved?

Hear what matters to CIC Chair Michelle Baker and why she decided to get involved with Eastlight.

We are a Community Gateway Housing Association - what does this mean?

A Community Gateway is an innovative way of running social housing, meaning true tenant and leaseholder involvement in decision-making about homes and services.

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