Customer Influence Committee
Our Customer Influence Committee, formed in May 2021, is part of our governance structure accountable to our Board.
It oversees and supports the Board so that the Eastlight residents influence decision-making.
By using insight and data and reflecting a wide variety of resident views, the committee directly connects customer voice to the top of our organisation.
The Committee is made up of between six and 10 customers appointed by the Board. They are remunerated.
What matters to our customers is what matters to Eastlight. We want to ensure customers have a say in the services that affect them- Michelle Baker, Chair, Customer Influence Committee
Why get involved?
Hear what matters to CIC Chair Michelle Baker and why she decided to get involved with Eastlight.
We are a Community Gateway Housing Association - what does this mean?
A Community Gateway is an innovative way of running social housing, meaning true tenant and leaseholder involvement in decision-making about homes and services.