Our Tenant Support & Wellbeing Service is here for you

Tenant Support & Wellbeing Service

We have funded a 24/7 Tenant Support & Wellbeing Service (TSWS) to provide crucial support to residents who are facing a range of challenges.

Through the service, residents can talk to experts about anything that is affecting them, whether it’s stress & anxiety, childcare and parenting challenges, financial issues or addiction.

Most importantly, the TSWS is an independent service which is 100% confidential. So, anything discussed with the service does not get shared with Eastlight.

Anyone who wishes to use the service and would like to talk to someone, please call 0330 094 8845.

For those who wish to use the service online, can use the online portal here: http://www.tsws-assist.co.uk.

Please log in using the details below:

Username: eastlight
Password: tenant

For more information on what the TSWS does, click here. (https://www.eastlighthomes.co.uk/extra-support/cost-of-living-support/ - TSWS)

Katie Behan, Housing Manager for Safeguarding & Sustainment, said:

“Our Tenant Support & Wellbeing Service is a lifeline for our residents who wish to talk to someone about the issues they’re facing.

“It doesn’t matter whether they want to discuss stress and anxiety, want legal guidance on property & tenancy issues, want support on returning to work after children or general information on noisy neighbours or consumer rights, the TSWS is on hand to offer useful help and support at the end of a phone call, or even at the touch of a button.

“We really hope that the service offers our residents some comfort and gives them the opportunity to speak out about issues that are directly affecting them.

“We continue to urge residents to contact us directly if they’re struggling to pay bills or heat their homes – we’re here to help you.”