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Welcoming new residents
We'd like to offer a warm welcome to new Eastlight residents after we acquired their homes from other landlords. We are now providing services to residents living in 703 homes in Essex and Suffolk from Clarion Housing Group, and 29 homes in Halstead from Estuary housing association.
We funded this purchase by borrowing, so there has been no change to the money spent on services provided to current residents. As well as providing what we hope is a better service to incoming residents, we have invested further in your services, including recruiting seven new housing officers over the summer. You can read more about this here.
In the longer term, growing will help Eastlight to invest more in the type of services that you want and need.
Managing more homes in our communities will make us a stronger and more efficient organisation, with speedier repairs and a stronger community presence.
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A PRIDE day for Braintree
We had a fantastic time at the first ever Braintree Pride in August. It was an honour to welcome visitors to our stall and share information about support and resources for residents, including those from the LGBTQ+ community.
Missed the event but want to know more?
Join our new LGBTQ+ Residents Group to have your voice heard and help ensure LGBTQ+ residents feel safe, secure and happy – both at home and out and about.
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Grounds maintenance
Weʼve changed our Grounds Maintenance contractor because there were too many issues this year.
We’re sorry for the standard of service many residents received. Work was often not completed, or not completed to a high enough standard.
In July, Countrywide took over the contract, and are completing grass cuts and other services at sites we are responsible for.
Residents who pay for Grounds Maintenance through their service charge were not charged between April and July.
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New way to share feedback
Weʼve introduced a new way for you to give feedback on our services.
After you receive a service from us, you may receive an email or a phone call, where we will ask you a few questions.
Understanding what went well and what needs to change helps us improve your services, so please take the time to let us know your thoughts.
These surveys replace the text messages you used to receive aft er receiving a service.
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Modern slavery
Even in 2024, slavery can affect anyone, including Eastlight residents.
We take our responsibility seriously in helping to prevent it.
At Eastlight, we work closely with our partners to safeguard our communities and help you to spot the signs of slavery and exploitation, such as young people being coerced into drug dealing and our homes being used for illegal purposes. We also ensure our suppliers follow our same strict standards.
If youʼre concerned that slavery may be happening to anyone associated with Eastlight, please contact us immediately on 0330 128 0330.