What is the Customer Influence Committee (CIC)?
This is a new Customer Influence Committee (formed May 2021) and part of our governance structure, accountable to our Board. The Committee’s role is to oversee and support the Board so that customers influence decision-making.
This will include the use of insight and data ensuring a wide variety of views from a wide variety of customers are considered as part of the decision-making process.
The Committee oversees and monitors the Community Empowerment Strategy, the Asset Management Strategy, the Service Delivery Strategy and other key policies that impact on the customer.
The Committee will be made up of between six and 10 customers appointed by the Board. The Committee may include Board and Independent members for a total of 12 members. Customers will always be in the majority.