How our residents rate us
18/05/2026
Every three months, we ask hundreds of Eastlight residents to share your views on your homes and the services we provide.
Your feedback helps us understand what we’re doing well and where we can improve. It also forms part of our Tenant Satisfaction Measures (TSMs), which we are required to report to the Regulator of Social Housing.
As at March 2026, five of the results were as follows:
"I'm satisfied with Eastlight overall"
| Tenants | Shared owners | |
| Eastlight | 75.5% | 49.3% |
| Sector benchmark | 72.5% | 51.4% |
"I'm satisfied with repairs"
| Tenants | |
| Eastlight | 80% |
| Sector benchmark | 74% |
"I'm satisfied with the time taken to complete my repair"
| Tenants | |
| Eastlight | 77.3% |
| Sector benchmark | 69.9% |
"My home is well maintained"
| Tenants | |
| Eastlight | 76.8% |
| Sector benchmark | 72.8% |
"I'm satisfied my home is safe"
| Tenants | Shared owners | |
| Eastlight | 81.2% | 76.9% |
| Sector benchmark | 79.1% | 76.9% |
Please click here to view all the latest results.
