Communication support when you need it

Find out how SignVideo and Language Line can help you access our services in the way that works best for you.

At Eastlight, we believe everyone should be able to access our services with confidence.

Whether you use British Sign Language (BSL) or speak a language other than English, we offer communication support to help make it easier to get the information, advice and services you need.

SignVideo

SignVideo is a British Sign Language (BSL) interpretation service for deaf and hard-of-hearing residents who use BSL.

The service connects you with a qualified BSL interpreter, who helps relay the conversation between you and our team in real time. This means you can communicate with us in your preferred language, helping make conversations easier, clearer and more accessible.

How can you use SignVideo?

Contacting us via SignVideo is simple:

• Visit our website – Go to our Contact Us page here and click 'Get in Touch' here.
• Click 'Chat to us via BSL' – This will start the SignVideo service
• Connect to an interpreter – A qualified SignVideo interpreter will connect you with our Customer Services Team and relay the conversation.

Language Line

If English isn't your first language, we can provide support through Language Line.

Language Line offers interpreting and translation services, helping residents communicate with us more easily and understand important information about their home, tenancy or the services we provide.

Whether you need support during a conversation or help understanding a document, we're here to help.

How can you access Language Line support?

If you need interpreting or translation support:

• Contact Eastlight using your usual method – by phone, email or through our website.
• Let us know you would like language support – telling us which language you speak, if possible.

We'll arrange support – where appropriate, we'll arrange an interpreter or translation service to help you communicate with us.

Our teams will work with you to make sure you receive the support you need.

We're here to help

We know that everyone communicates differently. That's why we're committed to making our services as accessible and inclusive as possible.

If you think you could benefit from SignVideo or Language Line, please get in touch. We'll be happy to help you find the support that's right for you.