Acuity Research & Practice to conduct TSM surveys for Eastlight

15/04/2026
Every three months, we ask hundreds of Eastlight residents to share their views on their homes and the services we provide.
Your feedback helps us understand what we’re doing well and where we can improve. It also forms part of our Tenant Satisfaction Measures (TSMs), which we are required to report to the Regulator of Social Housing.
  • A family of Eastlight residents - including a Mum, Dad and two young children - standing on their front doorstep, smiling at the camera. The front door behind them is black, and the bricks are a light beige colour. There is a porch roof/cover over their heads.

    What’s new this year?

    From April 2026, independent research company Acuity Research & Practice will be conducting these surveys on our behalf. They’ll contact a random sample of Eastlight residents to ask a short series of questions about your satisfaction with your home and the services Eastlight provides. The survey takes around 10 minutes to complete.

    The information you give helps us identify areas for improvement and make positive changes to the way we deliver our services.

  • An older man and woman are stood together, with one of their arms linked, in front of their red front doors in a block of flats. The man is also leaning on the staircase to his right.

    How Acuity will contact you

    Acuity will phone you using the number 01376 435016. Taking part is completely optional.

    If you are contacted, you can choose to remain anonymous and/or decline follow-up contact after completing the survey.

    If you do agree to follow-up communication, Eastlight or Acuity may get in touch to ask for more detail. This helps us better understand your feedback and supports our ongoing trend and survey analysis to improve our services.

    Thank you for sharing your views and helping us shape the future of Eastlight’s services.

What are Eastlight's Tenant Satisfaction Measure results?

While our scores for 2025/26 aren't quite ready to be shared yet, you can check out our 2024/25 scores. 

Read more here