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Your services, closer to home
In 2025, around 7 in 10 of you told us you're satisfied with the overall services provided by Eastlight.
However, you said our services felt too slow, and it wasn't always clear who to turn to when you have more complex issues. You also told us you wanted us to be more present and available when you need us, make larger contributions to your communities, and keep you better informed about the things that matter most to you.
Across four regions in the East of England, our thirty-two Neighbourhood Teams are here to do just that - giving you the support and information you need, when you need it.
Your Eastlight Team brings all your services together – such as repairs, tenancy, estate management and community support – giving you faster, easier and more consistent responses from us.
This means no more delays or confusion around who to contact, as your Neighbourhood Lead will take ownership and put steps in place to resolve your concerns swiftly.
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Every resident now has a named Neighbourhood Lead
They are responsible for your home and local area, and will understand your challenges and work with you and other Eastlight teams to resolve your issues.
Your new Neighbourhood Lead has the skills and expertise to help when you:
- First move into your home
- Need help paying your rent or service charge
- Have questions about your tenancy or lease
- Need something fixed or need help arranging repairs
- Want to raise issues or concerns about your area
They’ll also work closely with local authorities and community partners so you can get extra support – such as wellbeing advice or accessing the benefits you’re entitled to.
You’ll see more of them about in your community too, with regular visits and neighbourhood meetings where you can discuss local issues and agree priorities together.
We also have more specialist teams on hand who can help when you need more focused support.
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Customer Services Team – still your first point of contact, they’ll answer your query, or work with other Eastlight teams to get you the right support first-time.
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Intensive Housing Support Team – they provide more focused help, so those experiencing serious anti-social behaviour, hate crime, safeguarding issues and domestic abuse can get the right level of care.
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Income Team – they can help you manage your rent, offering guidance and signposting to external services for additional advice, if you need it.
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Empty Homes & Allocations Team – their work makes sure our high-quality homes go to the households and families that need them most.
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Leasehold Team – your go-to team if you’re a leaseholder or shared owner and you have a question about your lease.
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Where are our neighbourhoods?
Every Eastlight team has up to nine neighbourhoods, each overseen by a Neighbourhood Lead that is responsible for your home and local area.
Click the link below to find our where you home and neighbourhood are located.
How can you contact your Neighbourhood Lead?
Our Customer Services Team will be able to answer most of your queries straight away, but if they can’t they’ll redirect your question or request to your Neighbourhood Lead who will shortly be in touch with you.
In 2026, you’ll get the chance to meet your Eastlight Team when they are in your neighbourhood, learn more about your services and explore the ways you can make your voice heard to inspire change.
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Meet your Regional Neighbourhood Managers
Get to know our Regional Neighbourhood Managers for each of our four regions. In the videos below, they explain how they're all committed to making a real difference for residents and communities.
Meet our Regional Neighbourhood Manager for North Braintree & North Essex, Rachael Grimmer
Rachael says: "This new way of working is all about giving you a better experience with Eastlight. By being based more locally, we can spend more time in your neighbourhood, build stronger relationships and make sure you can get the support you need in the place you live. My team is here to listen, understand what matters to you and act quickly when something needs sorting. We want you to feel comfortable approaching us and confident that we’ll follow things through. We’re looking forward to getting to know you, so please get in touch whenever you need us and we’ll be there.”
1:18 YouTube
Meet our Regional Neighbourhood Manager for South Braintree & Mid Essex, Renae Powell
Renae says: “I’m excited about the positive difference this new, more local approach will make. You’ll see more of us out and about, picking up issues quickly and making sure your neighbourhood gets the attention it deserves. We’ll work closely with you, other Eastlight teams and partners across the area to help you feel safe and supported at home. Although you’ll have a single point of contact, we’re still one Eastlight Team behind the scenes, sharing our skills to get you the right outcome. As time goes on, I can’t wait to look back and see what we’ve achieved together."
1:46 YouTube
Meet our Regional Neighbourhood Manager for Colchester & Suffolk, Gary Brown
Gary says: “I’m really pleased residents now have a named person in their community they can rely on. Someone who’s present, approachable and ready to help you get things moving when you need support or advice. This new setup will bring many positive changes across our neighbourhoods. We’re committed to working with you to understand what needs improving and making those changes together. Your Neighbourhood Lead is already getting stuck into their role and learning everything they need to support you. If you ever need to speak to us, please reach out – we’re always happy to help!”
2:06 YouTube
Meet our Regional Neighbourhood Manager for Chelmsford & South Essex, Keeley Dow
Keeley says: “Your Eastlight Team brings together people with a huge range of skills and experience, all focused on being there for you in the moments that matter. Many of you asked for clearer local support, and I’m proud we can now deliver that. Your Neighbourhood Lead will be someone you can trust to guide you, offer advice and help you get the responses you need. We also work closely with local agencies so you can access even more support where you live. My team is excited to get to know you better and help make sure your home and neighbourhood feel safe, comfortable and welcoming."
1:50 YouTube
Get involved in your community
As a Resident Member at Eastlight, you can take part in a range of opportunities to ensure your voice is heard. Whether it’s influencing how we work or having a direct impact in your community, you can help shape Eastlight for the better.
