• An Eastlight operative is holding a screwdriver to the end of a radiator.

    Your Damp and Mould Service

    As your landlord, it is our responsibility to ensure you are safe in your home. If you are experiencing damp and mould, please contact us. 

    We know damp and mould can be a real worry for many Eastlight residents. That’s why our expert team are on hand to work with you to understand what’s causing the problem and find the best way to fix it and prevent it from coming back.

  • Damp And Mould HR

    What are the causes of damp and mould?

    Damp and mould can arise from a variety of sources but identifying the root cause is not always straightforward. Below are the most common types:

    • Penetrating damp occurs when water enters your home due to a structural defect. Common causes include roof leaks, damaged or poorly sealed windows and faulty or blocked guttering. If penetrating damp is identified, we will investigate the issue thoroughly and carry out the necessary repairs to resolve it.

    • Internal leaks from plumbing fixtures, such as sinks, baths or pipework, can lead to damp patches and mould growth. Our team can assess and repair these issues to prevent further damage.

    • Condensation forms when warm, moist air comes into contact with cold surfaces, such as windows or walls. This is a frequent cause of damp in homes, particularly in areas with poor ventilation. Managing condensation often involves improving airflow and reducing indoor humidity levels.

Spotting the signs of damp and mould

  • A musty smell

  • Condensation on windows

  • Lifting or peeling wallpaper

  • Black or green patches on walls and ceilings

  • Damp surfaces like walls and windows

  • Rotting woodwork like skirting boards

  • Evidence of water damage

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    Awaab's Law

    What to expect from us

    Awaab's Law, named in memory of two-year-old Awaab Ishak who tragically died due to mould in his home, comes into effect on 27 October 2025. 

    Our damp and mould service already meets the timelines stated within Awaab’s Law, however we’ve introduced further improvements to ensure you’re listened to, communicated with effectively and receive a speedier resolution.

    When you report damp and mould to us, we will:

    • Address all emergency issues within 24 hours
    • Investigate other reports of damp and mould within 14 calendar days
    • Clean affected areas, check the levels of damp, moisture and humidity in your home
    • Complete minor repairs, if we can, and book any further repairs that cannot be completed
    • Contact you within two days with a summary of our visit and any next steps.
    Report damp and mould in your home here

  • Top tips for keeping you and your home safe and healthy

    If you need to find any leaks or repairs needed in your home, please contact us so we can solve them quickly.

    Report a repair here

  • Crack open a window every day and let the sunshine in

    Even if it's just for a few minutes, opening a window will let old air out and new, fresh air in to aerate your home. It's also important to open your curtains to help keep your home dry and bright. Don't remember to keep your trickle vents open and clear of any blockages too.

  • Keep you home at a steady temperature

    We know this may be difficult at times, but keeping your home at a steady temperature helps to prevent condensation and mould. Somewhere between 18 and 21 degrees Celsius is best. If you're not sure how your heating works, don’t be afraid to ask someone to show you how to use it properly.

  • Cooking or showering?

    Pop the windows open, shut the doors and switch on the extractor fan if you’ve got one. Using lids on pots when cooking also helps to reduce steam moisture in the air.

  • Drying your clothes inside

    When you're unable to dry your clothes outside, use a clothes horse in the bathroom, close the door and turn on the fan or open a window to stop moisture building up. Please keep the areas around your radiators or other heaters clear so they can heat the entire room.

  • Wipe away condensation and use a mould spray

    Condensation on windows can be wiped away to prevent it from building up and turning into damp. Use a mould and mildew spray on mould to clean it, just make sure to read the label first.

Report damp and mould

If you need any support to complete this online form, or would rather contact us a different way, then please click here to get in touch.

Here at Eastlight, we take the protection of your data seriously. The information you provide in this form will be used to investigate and arrange action to address damp and mould in your home. We will handle your data in accordance with our privacy notice and data protection laws. For more details on how Eastlight processes your personal data, please see out Privacy Notice here.

Do you live in a Housing For Older People Scheme *
Do you live in a Supported Scheme? *
Include where, what it looks like, how long it’s been there and, if you've tried to clean it, how quickly it comes back.
Have you experienced damp and mould in your current home before? *
Have you had a leak in your home recently? *
Are there any extractor fans that aren't working? *
Are there any issues with opening windows? *
Is anyone living in your home pregnant? *
Do you have any children aged under 5-years-old living in your home? *
Do you or any household member have a diagnosed medical condition that is worsened by damp and mould? *
Do you have existing skin problems, such as atopic eczema? *
Do you have any respiratory problems, such as allergies or asthma? *
Do you have a weakened immune system, including from chemotherapy or an organ transplant? *