Our Resident Members Charter is our long-term promise to put your views at the heart of our decision-making.
The Eastlight Community Gateway Circle has a range of opportunities for you to get involved in and have your say, such as through scrutiny and service improvement programmes, the Active Residents Network and our community-based Eastlight Resident Groups.
The Charter gives you the chance to hold us to account, communicate with us about what is and isn’t working, and share ideas on how we can improve the way we work for everyone.
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Why should you get involved?
If you like making a difference and collaborating with others to create better outcomes, then becoming a Resident Member is for you.
Over the past year, hundreds of residents got involved with shaping how we work. This included:
- Codesigning and testing the My Eastlight portal – making sure it’s easy to use, accessible and has the features you need to report important issues
- Participating in our Kitchen Workshop – suggesting improvements to drawer space, flexible handle options and practical cupboard and kitchen design
- Engaging in scrutiny sessions – providing thoughts and feedback on our complex repairs and service charge programmes
- Reviewing and updating our policies – such as Damp & Mould, Repairs, Rent and Reasonable Adjustments.
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Come along to our Charter Event
In April, we’re hosting an event to celebrate a whole year of you getting involved through the Charter. Not already a Member?
This is your chance to come along, learn more and shape Eastlight for the better. To make sure you receive an invite, sign up to become a Resident Member today. We’ll be in touch to make sure you have the details you need.
Watch this video on our recent complex repairs scrutiny workshop
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