How you can help Eastlight protect our homes and communities from fraud. 

Eastlight is committed to making sure our homes are lived in by people who need them most. Tenancy fraud puts this at risk. It takes homes away from the thousands of families waiting for a home they urgently need, and it reduces the money available to invest in our services and build new homes.

Fraud also affects residents directly. It can lead to overcrowding, unfamiliar faces coming and going, and less stable neighbourhoods. By working together to tackle fraud early, we can help create safe, sustainable communities where people feel secure and can thrive.

  • A semi-detached house painted a pale orange.

    What is Tenancy Fraud?

    Tenancy fraud happens when someone lives in a social home without the right to do so. This can include getting a home by giving false information or leaving a home empty while living elsewhere.

    It is a criminal offence and can lead to losing the home, a fine or even prison.

    What are the signs to look out for?

    • A home left empty for long periods, with no sign of the resident returning
    • Someone renting out their own home, including for short stints online (for example, on Airbnb)
    • The resident selling their keys or passing them onto someone else
    • Different people staying there all the time, with the resident rarely seen
    • Someone claiming a home after a death when they didn’t already live there.
  • A black circle with white and pink writing that says "See it, Stop it" with a big exclamation mark.

    Not sure if something is wrong?

    Most residents and their neighbours use their homes exactly as intended. Entertaining visitors, being away on holiday, or having family members and others around are all part of normal day-to-day life.

    Our focus is only on cases where homes are deliberately misused, preventing others in genuine need from getting housing.

    If you are ever unsure about something, please talk to us. We will always work with you to explain, support and put things right.

    What should you do?

    If you notice suspicious activity or believe one of our homes is being used fraudulently, please tell us. You do not need proof, and you can report concerns confidentially. 

    Email us at fraud@eastlighthomes.co.uk.

    Find out more here