Every Eastlight resident now has a name Neighbourhood Lead responsible for your home and local area.
They are here to make it easier for you to get help, have your questions answered and make improvements to where you live. You can find more information about who your Neighbourhood Lead is and the support they can provide here.
Since launching your Eastlight Team in December, we’ve already started to see some significant improvements. Neighbourhood Lead, Farran, said: "Meeting and getting to know residents in my patch, Ipswich, has been such a highlight so far. Our teams and partners are working faster to resolve residents’ issues or concerns, and I really enjoy being the person any one of my residents can come to for support.”
This year, we'll be hosting events in your neighbourhoods.
It’s a chance to meet your Eastlight Team, find out more about the services available, and share your ideas to help shape your community. Keep an eye out for details coming soon! Your Eastlight Team is here for you. Whether it’s a question, a concern or an idea, get in touch and let us know your thoughts. We’re ready to listen and help.
How to contact your Neighbourhood Lead
If you need support, start with our Customer Services Team. They can answer most queries straight away. If not, they’ll put you in touch with your Neighbourhood Lead.
Call: 0330 128 0330 or Email: customer.services@eastlighthomes.co.uk.
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Meet Tamara, our Head of Housing - Neighbourhoods
Tamara steers our team of Regional Managers and Neighbourhood Leads, making sure you get all your support in one place.
"I'm looking forward to creating Neighbourhood Teams that are visible, trusted and equipped to respond to the needs of each community."
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Meet Claire, our Head of Housing - Operations
Claire leads our specialist teams which can help whenever you need more focused support, like handling anti-social behaviour or managing your rent.
“I can’t wait to strengthen how we work, whilst building better relationships and being more accountable to residents.”
