Our Customer Influence Committee (CIC) plays a vital role in holding Eastlight to account and ensuring residents can inform key decisions at the highest level.
We're pleased to welcome our newest CIC Members, Jo and Julie, who will be working with us to represent your views across our organisation.
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Say hello to Jo Jones!
With more than four decades of public sector experience across the NHS and children’s services, Suffolk-based Jo brings a blend of data expertise and lived experience to her new role on the CIC.
“Social housing entered my life at a moment of real crisis,” Jo explains. “At 55, I needed stability for my teenagers, and getting a safe home through Eastlight changed our outcomes completely.”
An Eastlight resident for nearly seven years, Jo wants to ensure every community feels represented. “Suffolk has its own character, and it’s important that residents feel heard. Sometimes, as an older woman, you can feel overlooked – but you’re never too old to learn new tricks.”
With a background in data and service improvement, she’s keen to strengthen how Eastlight uses information to make better decisions for residents. She’s also passionate about helping younger people understand why social housing matters more than ever.
Jo is excited to work closely with other residents and our colleagues in 2026 and beyond. “I’m really looking forward to the 360-degree feedback – bringing together residents’ experience and staff insight – to help Eastlight keep improving and become the organisation it aspires to be.”
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A warm welcome to Julie Parker!
With extensive public sector and housing experience, Braintree‑based Julie brings a sharp focus on customer experience and championing resident voices.
“I decided to join Eastlight as a Committee Member so that I could get a better understanding of the organisation’s inner workings, including how changes and new policies are proposed, discussed and implemented.
“I also wanted to contribute to top-tier conversations and be a voice for residents – particularly Shared Owners, who can sometimes feel a little left out.”
Every CIC member has a designated part of Eastlight’s business to monitor, and Julie is keen to find out which service area she’ll soon be responsible for overseeing. “It will allow me to build relationships with the relevant team and gain a full understanding of their day-to-day tasks and challenges.
“I’m excited to help the CIC continue being a voice for residents. I want to ensure everyone is heard and that anything that may impact us is fully considered from all angles, so that fair and informed decisions can be made.”
Looking for opportunities to get involved?
If you want to have a say in the decisions that affect your home and community, we have a range of activities and programmes that you can get involved in, depending on your level of interest, time commitment and requirements.
