A rectangle video doorbell is positioned on a brick wall next to a front door to a house. A finger is pressing the button to ring the doorbell.

Page 2-3: News in brief

Find our how to use video doorbells safety, how to report repairs using our new app and how you can win a £50 voucher for telling us what you think about Shine Magazine!

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Two rows of houses are facing each other with a road in the middle. Cars are parked along the road.

Page 4-5: How your rent is changing this April

We know that any change in rent can feel challenging and may impact your household budget. If you’re worried, or finding it difficult to manage your payments, please reach out to us.

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A large group of Eastlight staff members smiling and holding up a sign saying 'My Eastlight Team'

Page 6: How Your Eastlight Team is working for you

Every Eastlight resident now has a named Neighbourhood Lead responsible for your home and local area.

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A hand holding a yellow cloth is wiping water droplets from a window caused by condensation.

Page 7: Simple steps to prevent condensation in your home

Throughout the colder months, you're more likely to experience condensation in your home - this is normal and common. 

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A road lined with houses with a black and pink circle sticker overlapping the image that reads: See it, report it

Page 8: Fraud - See it, stop it!

How you can help Eastlight protect our homes and communities from fraud.

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Eastlight resident, Bobbie, is sat on a sofa in her home. Her black and white cat is sat on the window sill behind her. They are both looking at the camera.

Page 9: Why you should become a Resident Member

Our Resident Members Charter is our long-term promise to put your views at the heart of our decision-making.

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Headshots of two women, Julie Parker and Jo Jones

Page 10-11: Meet your new Customer Influence Committee members

Our Customer Influence Committee plays a vital role in holding Eastlight to account and ensuring residents influence decisions at the highest level.

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Eastlight development manager, Debbie Mitchell, and work experience attendee Wendy Richards, are stood next to each other on a building site. They are both wearing hi-vis jackets and white hard hats.

Page 12: Step into housing

Thinking about a career in housing? Start your journey this April, with the Eastlight resident work experience programme.

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A man with a beard and tattoos over his arms and legs is sat on a grey sofa holding up a white mug and smiling.

Page 13: A safe home for Ivan

After spending a few months in temporary accommodation, Ivan was pleased to move into a wheelchair-accessible Eastlight bungalow in Maldon in October last year.

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Two older women are sat next to each other on a sofa. They are joined by two Yorkshire Terrier dogs. They are both smiling.

Page 14-15: Gangsta Grannies

When long-term pals, Paula and Maddie, sniff out even a whiff of trouble in their Housing for Older People Scheme in Clacton, they're on the case and on the phone to Eastlight without a moment's delay.

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An older man with grey hair and glasses is sat on his sofa in his home. He is holding up his mobile phone and looking at the screen.

Making a complaint

We aim to give you consistently great customer service. However, we recognise that we might sometimes fail to meet your expectations. Please tell us if you're not happy with the service you receive. We will work with you to try and find a resolution.

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