Eastlight's Debbie Mitchell and Andy Allocca are with Eastlight family Charlea and her daughter Lilly. They are all holding onto a ribbon while at an event opening the new playground.

Page 2-3: News in brief

What's new with Eastlight?

A woman is stood on her doorstep in front of a red front door. She is holding a small yorkshire terrier in her arms.

Page 4-5: How are we performing?

The latest results for these surveys, called Tenant Satisfaction Measures, show that more tenants are satisfied with Eastlight now than a year ago. 

A woman is stood next to a man in a wheelchair. They are both talking to a woman who is stood on her doorstep.

Page 6: Local contacts for your neighbourhood

We are developing plans to introduce more neighbourhood-based staff who can help you with a range of issues in your home and community.

An older man with white hair and glasses is leaning on a metal railing which leads up to a block of flats.

Page 7a: New app to book repairs 24/7

We're launching a new app which will allow you to book repairs at the touch of a button.

Two houses with solar panels on them.

Page 7b: 275 households to benefit after government funding

We're please to share that we've secured government funding which means we can introduce energy-saving improvements for residents living in 275 homes.

A young boy in a playpark on an Eastlight new-build development. He is holding onto a telescope and sitting under the roof of a playpark climbing frame, smiling at the camera.

Page 8: Investing in your neighbourhoods

We’re investing £2.6 million into your shared areas over the next year, so you can be proud of where you live.

A person wearing an Eastlight t-shirt is spraying a lubricant onto a window hinge.

Page 9: Delivering services that matter to you

We're refreshing the way we deliver services so we can focus our time, energy and resources on the things that matter most to you.

A group of four older ladies and an older man are sat together. The older women are each holding a cup of tea.

Page 10: "We keep each other going"

Last year, more than three million adults in England reported often, or always, feeling lonely - and this figure is rising.

Dave Leslie is sat in front of his DJ Decks that he uses for his radio show on Storm FM.

Page 11: "It's always been about the music"

Every week, DJ Dave Leslie plays hits out on his radio show to thousands of listeners - all from the comfort of his Housing for Older People Scheme home.

Eastlight's Bobby and Jo are stood with ERG Witham members who have installed a new flowerbed in their community.

Page 12: Blooming brilliant

The Eastlight Residents' Groups (ERGS) have been busy finding ways to spruce up your neighbourhoods.

7.	Eastlight resident, Board member and Customer Influence Committee Chair, Catherine Turner (l, Catherine Turner, smiling at the camera.

Page 13: Your chance to make a difference!

Hear from Catherine, Eastlight resident and Customer Influence Committee Chair.

Three people from EastPride are stood together at Chelmsford Pride.

Page 14: Pride is for everyone

Read Eastlight resident and Customer Influence Committee Member, Magenta Lavey's, blog.

An image of an Amazon Alexa on a table.

Page 15: Win an Amazon Echo Dot Smart Speaker!

We've partnered with Aviva to offer an optional Contents Insurance scheme designed for Eastlight tenants, shared owners and leaseholders.

Two Eastlight staff members are sitting at a table in an office and talking

Page 16: Making a complaint

We aim to give you consistently great customer service. However, we recognise that from time to time we fail to meet your expectations.