Do it all online - anytime, anywhere. No need to call!
You’ve told us that you want to be able to book and change appointments for repairs yourself, quickly and easily.
That’s why we’re improving your ‘My Eastlight’ self-service portal, so you can do just that.
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Soon, you’ll be able to use the new My Eastlight portal to:
- Book or change a repair appointment (only available to Eastlight tenants)
- Check your rent balance or make a payment
- Report damp and mould
- Report anti-social behaviour
- Send us a compliment or a complaint
- Update your details.
My Eastlight, designed by you
The portal has been created with the help of our volunteer residents, from current portal users to members of our Active Residents Network and Customer Influence Committee.
On testing the new portal, one resident said: “It’s just the ease of it and how quick it is. Sometimes, it’s being able to quickly log on and check something without having to make a phone call. It saves so much time, and it’ll be so much easier
Coming soon!
Look out for an email from us once the new portal and matching app launch
