News in brief

The Regulator of Social Housing has published its latest judgement for Eastlight. We are pleased to have kept the highest ratings for governance (G1) and financial viability (V1), confirming we are well-led and financially secure.

For the first time, we were assessed against the Regulator’s new Consumer Standards, receiving a C2 rating. This means we meet the standards, with improvements already underway in key areas like repairs and performance reporting.

The Regulator wants to see these continue, and for our Board to keep a close eye on any developments.

Designed with you in mind, this report transparently covers everything we achieved between April 2024 and March 2025 – from completing almost 44,000 repairs and supporting more than 1,800 residents with damp and mould, to welcoming 860 new households from other social landlords.

And you’ve been key to it all, shaping our services and giving us feedback on the things that matter most to you.

Jargon-free and shaped by residents, our Annual Report keeps us accountable and highlights the next steps we’re taking to improve your services.

Click the link below to read the full report to see how you're helping us drive real change. Or contact us to request a copy sent straight to your door!

We know many of you in Colchester have been waiting for your very own Eastlight Resident Group (ERG) to make a difference in your neighbourhood. Wait no more!

On Thursday, 6 November, residents came together with Eastlight staff to find out how they can get involved with making their community a better place to live.

Missed the event? No problem! There’s still time to be a part of the change, meet new people and shape your community.

If you’re worried about paying your bills this winter, there is support available.

These include Winter Fuel Payments, Help to Heat schemes and The Big Community Switch, as well as the Energy Price Cap, which is set at £1,755 per year between October and December.

We’re here to help keep your home safe and well maintained.

Our Repairs Team plan to resolve issues in your home as soon as you make them known to us – but in some cases, you may be responsible for covering the cost of your repair.

This may happen if you get locked out of your home and need help gaining entry, or for damages not caused by normal wear and tear, for example.

If the issue doesn’t pose an immediate risk to your health and safety or risk significant damage to your home, you may be asked to arrange for someone to carry out the repair.

If you become responsible for organising or paying for your own repair, we’ll discuss this clearly with you, including where to find reputable companies and how much you should expect to pay.