Our Resident Members Charter gives you a range of opportunities to shape Eastlight for the better.

On 23 September 2025, residents came together to celebrate the launch of our new Resident Members Charter – a real step forward in making sure your voice counts at Eastlight. If you couldn’t make it, don’t worry. You can still get involved and help make a difference in your community.

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    So, what is a Resident Member?

    It’s simple. When you become a Member, you’ll get your own card, with regular updates about ways to share your ideas, join activities and influence the services you use every day. It’s our promise to you that your opinions will help shape Eastlight for years to come. Under the Charter, the Eastlight Community Gateway Circle brings all resident involvement together in one place, so everyone can take part, have their say and feel included.

    Being a Resident Member opens up lots of ways to get involved:

    • Check how well Eastlight is doing and suggest improvements
    • Join workshops, surveys and events to share your experience
    • Take part in Eastlight Resident Groups (ERGs) to make your neighbourhood better
    • Share your ideas to help develop Eastlight’s work
    • Speak up for your area so your community’s voice is heard.
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    Residents who are already involved with Eastlight have made a real impact.

    Between April 2024 and March 2025, active residents gave more than 680 hours to improving our complaints process, testing new online tools and much more. Meanwhile, local ERGs have added new benches, planted flowers and improved shared spaces, making neighbourhoods nicer for everyone.

Sign up to become a Member today!

Becoming a Resident Member is easy. Just tell us your name, address, phone number, email and what you’re interested in. We’ll keep you informed and connected so you can influence the things you care about

Click here
  • A man and two women are stood together in a group. They are all looking at each other, mid-conversation.

    Resident Influence at Eastlight 2024-25

    In our latest report, you can find out how our active residents have improved the way we work in the last year.

    Discover more about:

    • Eastlight’s resident-led Customer Influence Committee and their focus areas
    • The Active Residents Network and how their feedback has made a positive difference
    • The policies and strategies residents helped us to create and improve
    • Community funding awarded to organisations and charities
    • Engagement and learning opportunities for residents
    • New ways for you to scrutinise services and change how we work.
    Read more here