We’re recruiting a Chief Customer Officer
We’re taking an important step to strengthen Eastlight’s leadership and keep residents’ voices at the heart of everything we do.
On 1 December, we launched My Eastlight Team – a new place-based way of working that gives residents familiar, local and trusted points of contact. Across four regions and 32 neighbourhood patches, our teams are now closer to communities, making decisions faster and providing more visible support.
Now, we’re recruiting a Chief Customer Officer to lead all resident-facing services and make sure this approach delivers consistently for everyone who lives in an Eastlight home.
Why this role matters
Residents have told us what they expect: quicker responses, clear accountability and services that feel personal. The Chief Customer Officer will make sure we deliver on that promise.
This role will:
- Set the vision for resident-facing services and lead transformation.
- Champion resident voice at the highest level – ensuring your feedback shapes how services are designed and improved.
- Bring together people, insight and data to make services better, tackle inequality and build trust.
- Drive innovation and consistency across neighbourhood and operational services.
What’s next
Recruitment is now open. If you know someone who would be perfect for this role – or you’re interested yourself – please share or apply using the link below.
