Your new Eastlight Team brings your services closer to home
It’s Eastlight’s job to make sure your home is safe and comfortable, and that you can feel proud of where you live.
From today – Monday, 1 December – you will receive faster, more visible services as we launch a new way of working.
Across four regions in the East of England, our thirty-two Neighbourhood Teams will be more rooted in your community and focused on the housing services that matter most to you.
Every resident now has a dedicated Neighbourhood Lead who has the skills and expertise to help when you:
- First move into your home
- Need help paying your rent or service charge
- Have questions about your tenancy or lease
- Need something fixed or need help arranging repairs
- Want to raise issues or concerns about your area.
-
No more delays or confusion around who to contact
Alongside specialist teams who can help with more complex situations, your new Eastlight Team brings all your services together – such as repairs, tenancy and community support – so you can get quicker, easier and more consistent responses from us.
No more delays or confusion around who to contact; your Neighbourhood Lead will take ownership and work with you to resolve things faster.
They will also work closely with our local partners so you can get extra support when you need it – such as wellbeing advice or help accessing the benefits you’re entitled to.
You’ll see more of them in your community too, with regular walk-arounds and neighbourhood meetings where you can discuss local issues and agree priorities together.
-
What Neighbourhood is my home in?
Across four regions and 32 neighbourhoods, your Neighbourhood Lead will be working in and around the community where your home is based.
Yet, we remain one Eastlight Team, working with you, our specialist in-house teams and local partners to make sure you get the right support at the right time.
You can see your neighbourhood and local Eastlight Team on the map above.
-
When will I get to know my Neighbourhood Lead?
We’re working hard to make sure that our new way of working makes a positive difference and that you can continue to get the support you need.
From January, you’ll receive more information about your Neighbourhood Lead and our teams through the residents’ Shine Magazine and upcoming community events.
We’ll also organise opportunities for you to meet your Eastlight Team, learn more about your services and explore the ways you can make your voice heard in 2026.
We’re looking forward to seeing how your services improve and how confident and supported you feel in your home.
Put simply, when you need us, we’ll be there – faster, more visible and more personal than ever before.
Please get in touch anytime if you have any questions.
