Keeping your home safe from damp and mould
We know damp and mould can be a real worry for many Eastlight residents. That’s why our expert Healthy Homes Team are on hand to work with residents to understand what’s causing the problem, find the best way to fix it and prevent it from coming back.
From Monday, 27 October 2025, Eastlight must comply with a new law called ‘Awaab’s Law’, see more here, named in honour of two-year-old Awaab Ishak who tragically passed away following long exposure to mould in his social home.
The law sets out strict timeframes that all social landlords, including Eastlight, must follow – investigating and fixing reports of damp and mould, and communicating with residents clearly so they know what’s being done and when.
While our damp and mould service already meet these requirements of Awaab’s Law, we’ve introduced further improvements, so resident’s continue to receive the support they need.
What happens when I report damp and mould?
Our aim is to make sure residents feel heard and supported when they raise damp and mould concerns to us. When we receive a report, we will:
- Address all emergency issues within 24 hours
- Investigate other reports of damp and mould within 14 calendar days
- Clean affected areas, while checking the levels of damp, moisture and humidity in your home
- Complete minor repairs on the spot, if we can, and book any additional repairs needed
- Contact you within two days with a summary of our first visit and any next steps.
How can I make sure my home stays damp and mould-free?
We have some top tips on our Damp and Mould webpage here to help you keep your home safe and healthy. You can read them here.
If you need to report damp and mould in your home, please call us on 0330 128 0330 or click the button below to report online.
