Get help to wrap up your rent this Christmas

04/12/2025

Find out the support available to you if you need some help managing your rent this winter period.

Christmas time and the winter period can be an expensive time of year for many people.

We want you to know that support is available if you need a little extra help keeping your rent on track.

Every £1 Eastlight receives goes straight back into the services we provide to you. Paying your rent is a core part of your tenancy agreement, but it also helps us to

  • Manage and maintain your homes, so you can get repairs when you need them
  • Improve your homes, upgrading your kitchens, bathrooms and more
  • Enhance your communal areas, estates and neighbourhoods, such as play spaces, bin stores and other improvements you tell us matter to your community
  • Build new homes, so more people in our areas can feel safe and secure.

If you think you may struggle to make a payment this month, please get in touch as soon as you can. We’re here to help.

Our teams can offer advice to help you keep your payments on track. This may include setting up a Direct Debit, taking a payment over the phone or agreeing a payment plan that works for you.

We can also link you to trusted organisations that offer budgeting support, debt advice and guidance on the benefits you may be entitled to.

Your new Neighbourhood Lead is also on hand to answer questions, offer advice and help you stay comfortable in your home & community.

 

How can I pay my rent?

It’s easy to pay your rent to Eastlight. We have a number of options available to you, including:

  • By Direct Debit or Debit/Credit Card. Call us on 0330 128 0330, and ask to speak to our Income Team
  • By All Pay. Download the All Pay app to make a payment on your phone
  • By Pay Point or at a Post Office. You’ll just need an Eastlight swipe card.

Where can I go for extra help?

If you’re worried about paying your rent, please speak to us first on 0330 128 0330. We’ll talk through your options and where you can get a helping hand if you need it.

Our website also has a range of advice:

  • For more information on benefits, click here
  • For help sustaining your tenancy, click here
  • For information on budgeting, foodbanks or energy-savings, click here.

Your local authority may also provide benefits guidance, so you can check you’re receiving everything you’re entitled to. Not sure what local authority your home is in or if they offer benefits guidance? Click here to check.

You can also contact:

 

If you need us, we're just a phone call away. Get in touch here