Corporate Publications

Our Corporate Strategy outlines how Eastlight plans to move forward and further develop services to meet the ongoing needs of our customers.

Our new Resident Engagement Strategy creates even more opportunities for residents to influence Eastlight’s services and decisions.

Our new Customer Service Strategy outlines our commitment to putting customers at the heart of service delivery, in line with our legal requirements and regulatory standards.

Our three-year Value for Money Strategy outlines our approach to providing value for money in all we do.

Our Data Strategy outlines how we strive to keep residents safe, informed and supported, through the proactive use of data and insight. 

This strategy showcases how we aim to meet the needs of our residents and stakeholders through the delivery and management of technology products and services.

Shaped by residents, this strategy details how we manage our owned assets, invest in sustainability and deliver robust compliance assurance.

This strategy demonstrates our journey to becoming more sustainable, our research, standards and requirements to reduce emissions and our environmental impact.

Our New Homes Strategy places emphasis on our ambition to deliver thousands of new affordable and sustainable homes in a complex economic environment.

We invest in our people. This strategy discusses our focus on organisational talent, development, performance, remuneration and wellbeing.

This report brings together resident feedback from the surveys residents complete and the complaints they raise, to the activities they take part in to shape Eastlight for the better, so we can improve the way we work and deliver the high-quality services they deserve

Designed with you in mind, this report transparently covers everything we achieved between April 2024 - March 2025. It keeps us accountable and highlights the next steps we’re taking to improve your services.

Our Annual Report and Financial Statements, detailing our performance for the year ended 31 March 2025.

This report demonstrates our commitment to delivering value to our residents and stakeholders within the communities we serve.

This ESG Report details our performance against the Sustainability Reporting Standard for Social Housing (SRS) 2.0 framework.

This report highlights the impact residents have on the services we provide and how you help shape the direction of the organisation moving forward. 

This report brings together the feedback you've given us on the services you receive, and sets out how we can build on the positives and address the issues highlighted.

This report brings together the feedback you've given us on the services you receive, and sets out how we can build on the positives and address the issues highlighted.

This report brings together the feedback you've given us on the services you receive, and how you're helping to shape Eastlight for the better.

This report brings together the feedback you've given us on the services you receive, and how you're helping to shape Eastlight for the better.

This ESG Report details our performance against the Sustainability Reporting Standard for Social Housing (SRS) 2.0 framework.

Our Annual Report for Customers has been written for you, with you. It details things you want to know about and the changes we're making so you can live happily in your home.

We're pleased to share Eastlight Community Homes’ fourth Gender Pay Gap Report, which highlights our ongoing commitment to equality.

Our second Disability Pay Gap Report highlights our ongoing commitment to creating an inclusive society.

For the second consecutive year we are pleased to share positive ethnicity pay gap results.