Our strategies

Our Corporate Strategy outlines how Eastlight plans to move forward and further develop services to meet the ongoing needs of our customers.

Our new Resident Engagement Strategy creates even more opportunities for residents to influence Eastlight’s services and decisions.

Our new Customer Service Strategy outlines our commitment to putting customers at the heart of service delivery, in line with our legal requirements and regulatory standards.

Our three-year Value for Money Strategy outlines our approach to providing value for money in all we do.

Our Data Strategy outlines how we strive to keep residents safe, informed and supported, through the proactive use of data and insight. 

This strategy showcases how we aim to meet the needs of our residents and stakeholders through the delivery and management of technology products and services.

Shaped by residents, this strategy details how we manage our owned assets, invest in sustainability and deliver robust compliance assurance.

This strategy demonstrates our journey to becoming more sustainable, our research, standards and requirements to reduce emissions and our environmental impact.

Our New Homes Strategy places emphasis on our ambition to deliver thousands of new affordable and sustainable homes in a complex economic environment.

We invest in our people. This strategy discusses our focus on organisational talent, development, performance, remuneration and wellbeing.