A member of Eastlight's Home Solutions Team carrying out a boiler check. He is photographed from behind and is wearing a blue top and an orange-coloured, Eastlight lanyard around his neck.

Page 4–5: Help with damp, mould and safety issues in your home

Phase 2 of Awaab's Law expands protections beyond damp and mould. Find out what new safety issues are covered and how to report them.

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A member of Eastlight's Home Solutions Team working on a radiator inside a home, using a screwdriver. He has glasses and is wearing a blue top and an orange-coloured, Eastlight lanyard around his neck. In the background is a sofa and a doorway to another room in the house.

Page 6: Keep yourself warm this winter

Winter can put extra pressure on your household finances and heating. Find practical advice on keeping your home warm, reporting repairs and accessing support.

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An Eastlight family, including (from left to right), a Mum, Dad and child all sitting outside on a bench, huddled over and smiling down at a mobile phone screen. There is some greenery (a bush) in the background.

Page 7: Understanding STAIRs – your right to information

STAIRs gives social housing residents greater access to information about how their homes and services are managed, helping to improve transparency and accountability.

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Two older female Eastlight residents sitting together on a sofa in a living room, smiling at the camera. Each resident is holding a small, terrier-type dog on their laps.

Page 8–9: A helping hand at home

From domestic abuse support to Pension Credit, anti-social behaviour and reasonable adjustments, discover the help and services available to you.

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A group of Eastlight residents sitting around a table at Eastlight Hub in Braintree, facing a member of Eastlight staff, who is standing in front of a large screen, smiling at the workshop participants. The screen is showing an Eastlight logo and the words “Annual Report workshop”. To the right of the staff member and the screen is a flipchart with paper.

Page 10: Residents shape this year's Annual Report

Residents helped shape this year's Annual Report, influencing the content, format and information that matters most to customers.

Eastlight colleagues and residents at a community Pride event, standing beside the Eastlight stall decorated with rainbow flags and information about local housing services.

Page 11: Tammy's summer of Pride

Eastlight resident Tammy shares how attending Pride events helped create a sense of belonging, connection and community for both her and her son.

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A newly built Eastlight home at the Dickens End development, featuring a red-brick and cream exterior, landscaped gardens and neighbouring homes nearby.

Page 12–13: 2,000 new homes, 2,000 new beginnings

Eastlight has delivered its 2,000th new home since 2020. Find out how we're helping more people across the East of England access affordable housing.

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A group of Eastlight residents stood together on the street, smiling at the camera, behind a low-hanging sign which says 'Welcome to Cornerstone Church.' In the background are some houses dotted along what appears to be a main road.

Page 14-15: In your area

Find out what's been happening in your area, from community projects and neighbourhood improvements to local events and partnership work across Eastlight communities.

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An older man with grey hair and glasses is sat on his sofa in his home. He is holding up his mobile phone and looking at the screen.

Making a complaint

We aim to give you consistently great customer service. However, we recognise that we might sometimes fail to meet your expectations. Please tell us if you're not happy with the service you receive. We will work with you to try and find a resolution.

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A phone is held in a hand and shows the My Eastlight Portal on the screen. The orange bubble next to the image says "report and change repairs in a few clicks"

Download the My Eastlight App

With the new My Eastlight portal, you can book or change a repair appointment, check your rent balance or make a payment, report damp and mould and anti-social behaviour, or send us compliment or a complaint. Download today via the Apple App or Google Play store.

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Share your stories

Know a neighbour, community hero or local group making a difference where you live? Help us shine a spotlight on the people and projects helping communities thrive.

 

Get in touch here