• A man looking at the floor, rubbing his eyes while sat on a sofa. Next to him is a distressed woman, covering her ears.

    Domestic abuse is not your fault

Abuse doesn’t always start with bruises.

It can involve someone isolating you from your friends and family, making you feel on edge all the time, criticising, guilt-tripping or making you doubt yourself, or someone threatening you about what might happen if you leave. 

If any of this feels familiar, you are not alone, and you deserve better. 

Please tell us if you think you’re experiencing abuse or just need someone to talk to. We’re here to listen, support and help you access the right assistance. 

If you are in immediate danger, call 999. If you don’t feel safe speaking, press 55 when prompted and the operator will know you need help.​‌

See more advice and guidance here

  • Two older female Eastlight residents sitting together on a sofa in a living room, smiling at the camera. Each resident is holding a small, terrier-type dog on their laps.

    Could you, or someone you know, be eligible for pension credit?

Many people are eligible without even realising it.

Claiming pension credit could unlock extra support with energy costs, housing expenses and other household bills. 


Check today to see if you could qualify and to ensure you’re getting the support you’re entitled to, just in time for winter.

Visit the Government website here

 

  • An older Eastlight resident stands outside one of Eastlight’s Housing for Older People schemes, leaning on a metal rail, smiling at the camera.

    Landlords gain stronger powers to tackle anti-social behaviour (ASB)

The new crime & policing act 2026 is designed to give social landlords more effective tools to address behaviour that causes harassment, alarm, distress, nuisance or disorder to others. 

The Act became law in April this year. Here are three key things you should know:

  1. Quicker action can be taken: 
    The introduction of Respect Orders gives Eastlight stronger powers to address ongoing ASB. It means we can act quicker to stop repeated nuisance and help you feel safer in your community. For example, the Respect Orders can prevent individuals from entering certain areas where they have been causing problems. 

  2. More consequences for people who refuse to change: 
    Breaches of Respect Orders are now criminal offences. If someone breaks the conditions of an order, they could be arrested, which means tougher consequences for repeat offenders.

  3. More peace of mind for neighbours: 
    Closure Orders can be used to limit access to, or temporarily close, a home that is linked to serious ASB or crime. This gives neighbours quicker relief from ongoing problems while long-term solutions are worked out.

If you need to report ASB, click on one of the buttons below:

  • A younger Eastlight resident sitting on a black leather armchair in his home, holding onto and looking down at his mobile phone in his hands.

    Making it easier for you to access our services

We know that everyone’s needs are different, which is why we offer options called “reasonable adjustments” to help you access our services in a way that works best for you.

This could include things like providing information in large print or audio, offering flexible appointment times, contacting you by text or email rather than a phone call, or providing extra support during appointments or complaints. 

If something isn’t working for you, please let us know — we’ll always do our best to help.
You can request an adjustment by contacting our Customer Services team by phone, email or in person.

Click here for more information

To request an adjustment, click on one of the buttons below: