Microsoft Outage: what it means for you

13/11/2026

Friday, 13 November saw a significant global Microsoft outage affecting Outlook emails and some other digital programs.

Microsoft advised that this was not a cyber security incident, nor a malicious attempt affecting system security or data. Eastlight continues to monitor the impact of the situation, but no personal or protected information has been compromised.

We are pleased to share that the situation has now improved, and our services are returning to normal.

Despite the challenges, Eastlight was able to maintain all emergency services throughout the outage.

What does this mean for you?

Our response times may be delayed as we get back up to speed with resident queries. You may also experience some delayed responses to our usual timescales, as emails gradually reach Eastlight and your inboxes.

In the meantime, if you have something to report, we ask that you call us on 0330 128 0330 so we can work through resident emails and forms raised from Friday, 13 November, and over the weekend.

Further guidance

  • If you sent us an emergency issue and we have not yet responded, please call us as soon as possible on 0330 128 0330
  • If you requested a repair, this should have been raised without delay: we’ll be in touch once this is scheduled, and an appointment email should land soon, if not already
  • If you sent us an email or completed a website or portal online form: we expect to receive this as normal from today. Please give us time to respond, but if you don’t hear from us within 5 working days, then please get in touch
  • If you made a rent payment, via Customer Services, the My Eastlight Portal or through AllPay: this would have been processed as normal. However, you may not have yet received a receipt. This should be sent once your emails catch up, but if not, please do request one
  • Please remain vigilant for any online scammers taking advantage of the recent situation: avoid opening any suspicious emails or clicking links when unsure, and don’t share any personal information with people you don’t know or can’t verify.

 

Thank you for being patient as we continue to go through your requests and enquiries.

You can still contact Eastlight or raise reports as normal in the following ways: