Help us design better customer services, starting with one quick survey

Customer service matters to everyone. Sometimes we get it right. Sometimes we don’t – and that’s exactly why we need your help.

We’re creating a new Customer Strategy that will shape how Eastlight delivers your services and works with residents over the next five years. But before we make any decisions, we want to hear from you.

This survey is your chance to tell us what good customer service should look and feel like.

• What should you be able to expect when you contact us?
•  What do we do well?
• What could we do better?
• What’s most important to you when it comes to your home, neighbourhood and the support you receive?

The survey asks for your views on the core customer principles we should work towards, the promises we should make, and the overall standards every resident should expect.

Your feedback will help shape the strategy from the very beginning.

The survey takes no more than 10 minutes to complete, and there are no right or wrong answers. We simply want your honest views.

This is only the first step too.

If you’d like to be more involved, you’ll also have the opportunity to register your interest in future workshops, where residents will help shape the final Customer Strategy, including our Customer Principles, Promise and Universal Offer.

Plus, in future, you’ll also help decide what our approach should be if you’re a general needs resident, a shared owner or leaseholder, or if you live in one of our Housing for Older People schemes!

Please complete the survey by Friday, 11 December.

Every response will help us understand what matters most to residents and ensure our future services are designed around your needs, priorities and expectations.

Thank you for taking part.