A woman is holding a rectangle shaped technology tablet.

Page 2-3: News in brief

What's new with Eastlight?

Read more here
Two rows of houses are facing each other with a road in the middle. Cars are parked along the road.

Page 4-5: Your rent from April 2025

By the middle of March, you will receive your rent letter confirming the increase and the support we offer.

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woman sitting on bed in room with light from window

Page 6: Help is a phone call away

After years of living in fear, Julie* is now living in a new home following support from Eastlight’s Intervention and Enforcement Team.

Read more here
Two Eastlight tradespeople wearing Eastlight t-shirts are walking beside an Eastlight white van.

Page 7: Rechargeable repairs

Occasionally, we will complete a repair that is not Eastlight’s responsibility to complete. Under our Recharge Policy, we will now consider whether we should charge the tenant for this repair.

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Two women sat on a sofa holding mugs of tea. They are both laughing and smiling.

Page 8-9: Policies: What Do They Mean For Me?

Our Customer Influence Committee and Active Residents Network have worked closely with us in recent months to refine several key policies and strategies. 

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Two women, one with white hair, are sat at a table talking. A man and woman are in the background also talking.

Page 10: Support for you

From damp and mould to tenancy fraud, we're here to help you.

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A male resident is smiling with his arms folded. Behind him is a yellow graphic that looks like sun rays.

Page 11: Everybody needs good neighbours

It’s often said that there’s no community spirit anymore. Well, tell that to Martin Bright and his neighbours at Woodlands Housing for Older People scheme in Braintree.

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Eastlight resident, Board member and Customer Influence Committee Chair, Catherine Turner (left) and Eastlight resident and Customer Influence Committee member, Michael Ryan (right). Catherine is sitting in her wheelchair and Michael is standing next to her. They are both smiling. Two Eastlight staff members are stood chatting in the background.They are all pictured inside Eastlight House, Braintree (near the main Reception area).

Page 12: We need you!

This February, we are looking for two passionate tenants, shared owners or leaseholders to join our Customer Influence Committee.

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Two women are stood next to each other on a path beside a fence. They are both holding clipboards.

Page 13: Make a difference in your neighbourhood

The newly reformed Eastlight Residents Groups for Braintree, Witham and Halstead have been busy out and about in your neighbourhoods.

Read more here
Eastlight resident and work experience student (2025 cohort) standing outside Eastlight House in Braintree. She has long, brown hair, dark trousers and a long, grey scarf around her neck.

Page 14: Wendy's ready to learn!

Eastlight resident Wendy Harris is ready for a new challenge – after landing an exciting work experience opportunity at Eastlight.

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Charlea Norris, her partner and their children and dog are stood in front of their front door.

Page 15: What's happening in your communities?

From funding young carers to helping families settle into their new homes, find out more about what's going on in your communities.

Reade more here
A woman is stood next to a man in a wheelchair. They are both talking to a woman who is stood on her doorstep.

Page 16: Making a complaint

We aim to give you consistently great customer service. However, we recognise that – from time to time – we fail to meet your expectations.

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