A letter of administration provides evidence that you have legal responsibility to manage the estate if there is no will or executor. Click here to see the Government’s guidance and advice on applying to become an administrator.

If you are a joint tenant or cohabitee, you may have survivorship (succession) rights. However, we'll need to discuss the detail with you, as you will have different terms and conditions depending on the type of tenancy you hold with us. This is not something to worry or be concerned about, and we'll support you through this process.

When a tenant dies, it is necessary to bring the tenancy to an end. To do this, a copy of the death certificate and four weeks’ notice is normally required.

It is important to note that rent will continue to be payable until the keys are returned. If the tenant was receiving Housing Benefit, this will automatically be cancelled following their death, so please inform the relevant local authority as soon as possible.

If there is an outstanding balance on the rent account after the keys have been returned, we will seek to recover this from the estate. It will therefore be helpful if we are informed of who is dealing with the tenant’s affairs.

We politely request that the property be handed back completely empty of furniture, carpets, curtains and refuse. Our staff will be in contact to discuss this in more detail, following you advising us of the death.

Any items in the loft or garden, including a greenhouse or the tenant’s own shed, should be removed. If there are any articles left in the property or garden, we may seek to charge for the removal against the deceased’s estate.

As well as informing people who were close to the deceased, such as relatives and friends and the deceased's employer (where relevant) in many cases you'll need to close down accounts or cancel or change insurance details, subscriptions, agreements, payments or direct debits.

Here's a list to help you keep track of who you may need to inform.

Government organisations:

• The relevant Tax Office
• National Insurance Contributions Office if they were self-employed (to cancel payments)
• Child Benefit Office
• The local Council, if they paid rates, had a parking permit, were issued with a Blue Badge for disabled parking or received social services help, attended day care or similar
• UK Identity and Passport Service, to return and cancel a passport
• DVLA, to return any driving licence, cancel car tax or return car registration documents/change ownership.

Financial organisations:

• General insurance companies, such as contents, car, travel or medical
• Benefit agencies, if the deceased was in receipt of any financial aid
• Any other company with which the deceased may have had rental, hire purchase or loan agreements
• If the deceased was the first name on an insurance policy, make contact as early as possible to check that you are still insured
• Pension providers/life insurance companies
• Banks and building societies
• Hire purchase or loan companies
• Credit card providers/store cards

Utilities and household contacts:

• Any private organisation/agency providing home help
• Utility companies, if accounts were in the deceased's name
• Royal Mail, if mail needs re-directing
• TV/internet companies the deceased was subscribed to.