Coronavirus

At Eastlight, we continue to take the coronavirus pandemic seriously and are taking precautions to prevent the spread of the virus.

A woman wearing a face covering browses at a shop window
What services are Eastlight running?

At the moment, we are able to run the majority of our services, including repairs and safety checks.

If you have a repair booked, a member of our Home Solutions Team will call you prior to their arrival to check whether you have any coronavirus symptoms or are awaiting the result of a Covid test.

Understandably, there is a backlog of repairs which built up during periods when we could not enter homes and which we are working hard to reduce.

Other services where our people visit residents’ homes are also continuing, but they are being held virtually where appropriate.

These service levels are subject to change if there is a rise in national or local coronavirus cases.

Are Eastlight's offices open?

Our office in Braintree - Eastlight House - is now open to residents and visitors between 9am and 5pm, Monday to Friday.

The address is: 

Eastlight House

Charter Way

Braintree

CM77 8FG.

If you prefer to book an appointment for a specific time please contact us in advance.

Please be aware that if you attend without an appointment there may not be anyone available to help deal with your query. 

Our Colchester office is closed.

I, or someone I know, must self-isolate and needs support. What should I do?

If you are or know an Eastlight resident who is vulnerable or isolated, and does not have adequate support such as family, friends or carers to help them get essential items, please get in touch. We may be able to help.

Further support is out there, and we can point you in the right direction. Please get in touch.