At Eastlight, we continue to take the coronavirus pandemic seriously and are taking precautions to prevent the spread of the virus.
At the moment, we are able to run the majority of our services, including repairs and safety checks.
If you have a repair booked, you will be sent a text message the day before asking for you to contact us if you, or anyone in your household, has coronavirus symptoms or are awaiting the result of a Covid test.
A member of our Home Solutions Team will also call you prior to their arrival to check the information is still accurate.
If you would prefer our team to wear a mask and remain socially distanced when they are in your home, please ask them to do so.
They may also politely ask you to do the same.
Our Home Solutions Team members have been told they can leave if they do not feel adequate precautions are being taken.
Understandably, there is a backlog of repairs which built up during periods when we could not enter homes and which we are working hard to reduce.
Other services where our people visit residents’ homes are also continuing, but they are being held virtually where appropriate.
These service levels are subject to change if there is a rise in national or local coronavirus cases.
Our office in Braintree, Eastlight House, is now open to residents and visitors between 9am and 5pm, Monday to Friday.
The address is Eastlight House, Charter Way, Braintree.
We recommend you book an appointment before you arrive to ensure the most suitable person to help you is available.
Our Colchester office is closed.
If you are or know an Eastlight resident who is vulnerable or isolated, and does not have adequate support such as family, friends or carers to help them get essential items, please get in touch. We may be able to help.
Further support is out there, and we can point you in the right direction. Please get in touch.