Insurance for your home
Eastlight arranges Building Insurance covering the structure of your home. We recommend you purchase Contents Insurance to protect the belongings that matter to you.
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Contents Insurance
Eastlight arranges Buildings Insurance which covers damage or destruction to the structure of your home. However, we do not provide Contents Insurance as part of your tenancy or lease agreement.
Contents Insurance covers the cost of your possessions if the worst happens and your home is damaged by a storm, a fire or another serious incident.
Policies vary, but they typically cover things like white goods like fridges and washing machines, electronic devices including TVs, carpets, curtains, clothing and food.
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Arranging insurance
You can purchase Contents Insurance for as little as a few pounds a month.
We are exploring options to provide an affordable scheme designed specifically for residents' needs. In the meantime, we recommend using a comparison website to find the right quote for you. You can try:
- Confused.com www.confused.com/home-insurance/contents-calculator
- MoneySuperMarket www.moneysupermarket.com/home-insurance/contents-insurance
If you don’t have contents insurance and you have experienced an incident that has left you facing financial hardship, then contact our Tenancy Sustainment Team. However, they will not be able to replace all items lost so we always recommend buying contents insurance if possible.
Buildings insurance
For tenants, shared owners and leaseholders.
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Buildings Insurance for Tenants
Eastlight arranges Buildings Insurance for your home. This covers damage or destruction caused by events such as fires, storms and flooding, with some exceptions.
This insurance covers the structure of your home, including the building itself, fixtures, fittings and other permanent items, such as kitchen units.
If you are an Eastlight tenant whose home suffers damage, please contact us to arrange a repair. Eastlight will arrange any claims on its Buildings Insurance.
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Buildings Insurance for Shared Owners, Commercial Shops & Leaseholders
Although Eastlight arranges the insurance on behalf of our customers and their lenders, pays for the policy initially and collects the costs from our customers, Eastlight customers should contact the Insurance company directly to make a claim or an enquiry about the cover and type of support available as soon as possible. Any excess contribution or uninsured losses are the responsibility of the customer. Details of the policy cover, including the contact details for reporting claims, are enclosed here.
The cover purchased is intended to provide comprehensive cover with low contributions and high claims assistance available to our customers.
Eastlight monitors the claims performance of our insurers and would like to be informed of any complaints or disputes that customers have about the service. We would also like to be informed of any challenges to any decisions made by our Insurance Company.
If this applies to you, or if you wish to report positive or negative experiences with the service, please let us know by emailing the Insurance Manager at insurance@eastlighthomes.co.uk